Associate Technical Support Engineer
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (57.0%).
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Park Place Technologies. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
The Associate Technical Support Engineer ensures Park Place Technologies derives maximum benefit from the sale of its products by providing customers with high quality Technical Support.
Responsibilities
Responsibilities
- Advise customers how to configure and use Park Place Technologies’ software products to satisfy their operational needs.
- Trouble-shoot and identify the cause of customer software product problems.
- Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels.
- Ensure all customer problems and queries are logged in Park Place Technologies’ Helpdesk system, escalated where appropriate and tracked through to completion.
- Work closely with Software Development Teams on the resolution of customer problems.
- Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials.
- Develop and maintain a full and current awareness of Entuity products.
- Maintain an awareness of IT technologies relevant to the operation of Park Place Technologies’ products and services.
- Advise customers how to integrate Entuity software with corporate user authentication systems (e.g., Active Directory, LDAP, SAML, SSO).
- Bachelor’s degree required in a Computer Networking or Software related discipline.
- A minimum of 1-3 years’ experience of MS Windows, Red Hat Linux and VMware.
- Knowledge of network technologies and device types (routers, switches, load balancers, etc.).
- Self-confident and resourceful with a positive attitude.
- Well organized and able to stay focused when under pressure.
- Enjoys problem solving and interaction with others.
- Good communication skills and a sense of humor.
- Network device vendor certifications (CCNA, JNCIA).
- 0%