Attendance and Intervention Officer

About NCG Higher Education Centre

The NCG Higher Education Centre is part of NCG, one of the UK’s largest and most inclusive education groups. Based in London, the Centre delivers a range of higher education programmes designed to equip students with the necessary skills, knowledge and confidence to succeed in their chosen careers. Our mission is to make higher education accessible, flexible and relevant, while fostering academic excellence and professional growth within a supportive, diverse learning community.

Purpose of the role

The role involves supporting student engagement and retention, as well as regulatory compliance, by maintaining accurate attendance and student status records, identifying students at risk through attendance monitoring, and contributing to timely interventions. The postholder plays a key role in ensuring the integrity of data for internal reporting and external returns (including requirements of the Student Loans Company), and in supporting academic and professional services staff in upholding high standards of attendance record management.

Main Duties and Responsibilities

• Monitoring and processing attendance records across programmes
• Assisting with data quality checks and reporting in relation to attendance, withdrawals, and enrolment
• Processing student withdrawals, interruptions of study, and transfers in line with institutional procedures
• Supporting the Attendance and Intervention Lead to ensure attendance data and student records are accurate and reflect the current student population
• Assisting with the reporting of attendance and registration data confirmed to the Student Loans Company (SLC)
• Liaising with the timetabling team and academic staff to ensure attendance records are accurately collected, processed, and uploaded into Staff Advantage (or relevant student records system), maintaining up-to-date student engagement data

Skills and Qualifications

• Excellent attention to detail and ability to spot discrepancies in data
• Strong time-management skills and ability to manage competing deadlines
• Proactive and solution-focused approach to resolving data or attendance issues
• Ability to work independently while contributing effectively within a team
• Ability to follow up diplomatically with staff to ensure attendance data is submitted on time
• Strong organisational and administrative skills
• Clear written and verbal communication skills
• Ability to handle sensitive information with discretion and professionalism
• Confidence in working with databases and student record systems
• Analytical skills to interpret attendance patterns and identify potential risks
• Professional and supportive approach when communicating with students about attendance concerns

Standard Responsibilities for all positions in the NCG HE Centre:

• Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
• Take appropriate responsibility to ensure the health and safety of self and others.
• Pursue the achievement and integration of equal opportunities throughout all activities.
• Undertake any other tasks and responsibilities appropriate to the level of this post.
• Comply with all NCG HE Centre policies and procedures.
• NCG HE Centre is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share and promote this commitment.

Why Join Us

Joining NCG HE Centre means becoming part of a forward-thinking institution where innovation, inclusion, and impact drive everything we do. You’ll work alongside a passionate team of academics and professionals who are committed to empowering learners and transforming lives through education.

Benefits

• Generous Annual Leave (5.6 weeks) + Bank holidays
• Workplace Pension Scheme
• Company Sick Policy
• Statutory Maternity/Paternity Pays
• Training and Self-development Opportunities