Automation Analyst
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This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.
NHS Band 5 Salary: £32,073 - £39,043 per annum
Contract Type: Permanent
Hours Per Week: Full Time 37.5
Location: Base location either St Mary's Hospital, Parkhurst Road, Newport, Isle of Wight,PO30 5TG, or Building 4000, Lakeside, North Harbour, Cosham, Portsmouth, PO6 3EN. Across site travel may be required, the frequency will be agreed locally
Job description
Support the identification and assessment of automation and digital process improvement opportunities across both Trusts.
Work with service leads, operational teams, and stakeholders to understand current processes, challenges, risks, and expected outcomes.
Assist with the creation of process documentation, including process maps, requirements, process definition documents, test scenarios, and benefits information.
Collaborate with automation developers, senior developers, business analysts, and service leads to translate operational requirements into clear automation requirements.
Support user acceptance testing by preparing test scenarios, recording outcomes, and helping services understand expected automation behaviour.
Assist with the monitoring and reporting of automation performance, including exceptions, success rates, volumes, and benefits delivered.
Support the review of existing automations by analysing exceptions, identifying trends, and helping services resolve process-related issues.
Produce and maintain accurate documentation, project records, meeting notes, and process information in line with Trust standards.
Support users and colleagues in understanding and adopting automated solutions.
Ensure compliance with Information Governance, data protection, and cybersecurity requirements.
Contribute to process improvement, testing, and innovation activities within the automation team.
Participate in knowledge-sharing and skill-building across the wider digital team.
Person specification
Experience
Essential
- Customer service skills
- Able to set clear and appropriate objectives for self to meet overall goals
- Ability to manage problems in sometimes stressful environments
- Planning and time management skills, able to clearly manage priorities for self to meet deadlines
- Technical awareness to understand and resolve technical problems
- Written communication and documentation
- Communication and interpersonal skills to influence and persuade staff in all roles and at all levels
Qualifications
Essential
- Degree level education/qualification or equivalent in ICT or related
- field
- Continuous improvement experience
- An understanding of RPA and best practice delivery
Desirable
- Experience of system management and support
About the employer
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.
The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.