AV Support Technician (training provided)
UK Visa Sponsorship Analytics
Occupation Type
Photographers, audio-visual and broadcasting equipment operators
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Kinly. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Role: AV Support Technician
Contract Type: Full-time, Permanent
Location: Livingston, Scotland (hybrid working allowing for a mix of office/home working)
Salary: £26,000 - £28,000 (depending on experience) plus company benefits
Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.
With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.
We now have an exciting opportunity for a new colleague to join our Technical Service Desk Team to provide support to our corporate, retail and government clients.
You will require a keen interest in the Audio-Visual industry and a technical skillset that we can build on. Part of the role will be to qualify faults, carry out remote support via phone, remote access and assist the team to decide the best action to progress and resolve the issue.
Key responsibilities:
Contract Type: Full-time, Permanent
Location: Livingston, Scotland (hybrid working allowing for a mix of office/home working)
Salary: £26,000 - £28,000 (depending on experience) plus company benefits
Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.
With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.
We now have an exciting opportunity for a new colleague to join our Technical Service Desk Team to provide support to our corporate, retail and government clients.
You will require a keen interest in the Audio-Visual industry and a technical skillset that we can build on. Part of the role will be to qualify faults, carry out remote support via phone, remote access and assist the team to decide the best action to progress and resolve the issue.
Key responsibilities:
- Act as the first point of call when an incident/request is raised, providing support to clients and internal teams using the ITIL principles
- Utilise troubleshooting skills to log faults/requests accurately on ServiceNow and proactively respond to colleagues and clients
- Categorise and prioritise faults/requests according to contractual and service level agreements (SLAs) of individual clients
- Understand, diagnose, and explain faults to the client, based on their own technical skill level, in a manner that best demonstrates Kinly’s reliability and readiness to resolve faults
- Positive attitude and excellent customer service skills
- Able to be self-motived and work under pressure, often to deadlines
- Keen and willing to learn new skills and technologies
- Excellent communication skills, both verbal and written
- Proficient problem-solving abilities with attention to detail
- Ability to multi-task and prioritise effectively
- Ability to read and understand Audio Visual system schematics
- Be knowledgeable in both digital and analogue audio/video signals. For example, HDMI, Display Port, Component, Composite, Balanced and Unbalanced audio signals
- Experience of control system programming from leading manufacturers is preferred
- ITIL Certified
- Previous experience of corporate Audio-Visual systems at a technical level
The ideal candidate will have a strong previous experience of working with audio visual or video conferencing platforms. However, at Yorktel-Kinly we believe in empowering our teams to develop and learn new skills through both internal and external training.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.
With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.
Equal Opportunities:
Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.