Band 3 Booking/Reception Coordinator - Radiology

We are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham, for the following position. The successful candidate must be able to work the following shift pattern.

*Booking Coordinator based at BHH/WHH

*Shift pattern to be a combination of 8-4 - 9-5 hours rotational.

*Rotational weekend/Bank holiday Working required.

Main duties of the job

We are looking for individuals with experience in booking appointments, understanding electronic diary and waiting lists, work within deadlines and can use your own initiative. Accuracy and attention to details are paramount. Candidates should be confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent time management and communication skills as well as working within a team.

You will be liaising with staff, patients and external agencies, such as GP's, Dentists etc. Provide patients with support, non-clinical advice and information on a range of issues including appointment queries.

Notify patients of new or changes to appointments. Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary.

Accuracy and attention to details are paramount. Candidates should be confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and Pic's, and excellent communication skills.

This is an excellent opportunity to work as part of a dynamic team where you can develop and grow.

To discuss this post or for more information, please contact:

Cheryl Rowe -- Cheryl.rowe@uhb.nhs.uk

Person specification

Qualifications

Essential

• *Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
• *Business Administrative NVQ Level 3 or equivalent experience in an administrative role

Experience

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy environment

Desirable

• *Experience of working in healthcare

Additional Criteria

Essential

• *Good Communication / customer care skills both written and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, patients, and visitors
• *Ability to solve problems

*Understand confidentiality and apply the principles in everyday working practice

*Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern

*Work effectively and flexibly as part of a team to meet the needs of the service

*Confident in dealing with people at all levels

*Must be able to demonstrate an understanding of equality and diversity

*Mature open and flexible approach to work

*Demonstrates care and compassion

*Good inter personal and communication skills

*Good organisational skills

*Team player

*Conscientious

*Demonstrates reliability, motivation and commitment

*Ability to deal with stressful situations and sensitive issues

*Ability to travel to multiple sites

*Ability to work under pressure and deal with stressful situations.

About the employer

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.