Band 3 Housekeeping Team Leader - GHH

The post holder is required to lead and supervise a large number of Housekeeping Assistants, under the supervision of the Housekeeping Manager, ensuring the environment is maintained to the highest possible standard. Responsible for delivering daily housekeeping services including the daily allocation of work, monitoring standards of cleanliness, reporting of maintenance faults and ensuring all clinical and non-clinical areas are fit for purpose as outlined in the Cleaning Standards.

Main duties of the job

*To allocate precise and clean instruction of work to be performed on a daily basis to all Housekeeping Assistants through the completion of duty allocation rosters; ensuring adequate staffing levels are provided to all areas of the Trust; making alterations as circumstances and priorities dictate. Obtain additional manpower to ensure department responsibilities are fully covered; informing department management of gaps in services likely to impact on standards.

*To ensure all staff know their duties; particularly when allocated to unfamiliar areas where requirements may differ. Ensure staff have the sufficient skills, training and materials to complete required tasks to a high standard within their allocated time.

*Manage and approve staff annual leave and other types of leave (e.g. carers leave, paternity leave, maternity leave etc.). In accordance with the Department's protocols and Trust policies.

*To be visible on the 'shop floor'; monitoring departments and areas serviced by the Housekeeping Department; monitoring work ensuring cleaning tasks are undertaken and completed in line with the required standards.

Person specification

Qualifications

Essential

• *Basic Education to GCSE level -- including Maths and English qualifications

*Trained or willingness to undertake training in a competence qualification in cleaning, infection control and / or support service by an awarding body, NVQ or equivalent.

*Heartlands, Solihull and Heartlands Hospital Only: -

*Willingness to achieve Level 2 Cleaning qualification or equivalent (e.g. National Vocational Qualification NVQ or certificated British Institute of Cleaning Science qualification (BICs)

*Solihull and Heartlands Hospital Only : -

*Certified in or a willingness to achieve Level 2 Supervising Food Safety in Catering

Desirable

• *Certificate in First Line Supervisory Management or willingness to achieve Certification.

Experience

Essential

• *Knowledge of the NHS Cleaning Standards
• *Knowledge of health and safety
• *Knowledge of COSHH
• *Knowledge of the NHS policies, health and safety, risk management and payroll

Desirable

• *Formal Management Training
• *Knowledge and understanding of equality and diversity issues

Additional Criteria

Essential

• *Effective communicator (both written and verbal English)
• *Effective engagement and influencing skills
• *Effective listening skills
• *Results orientated with good communication and interpersonal skills
• *IT Literate
• *Ability to deal with confidential, sensitive and distressing information
• *Ability to work under pressure
• *Knowledge of Health and Safety issues
• *Ability to prioritise workload and meet performance targets
• *Ability to negotiate and influence people using tact and discretion
• *Demonstrable experience using all types of cleaning equipment
• *Active Team Player
• *Demonstrates sensitivity to the needs of individuals and groups
• *Willingness to undertake occasional cleaning duties
• *Able to manage stressful situations and make sound decisions
• *Able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives

*Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels

*Self-Motivated and able to work on own initiative and work effectively as part of a team

*An ambassador for the Housekeeping Department; representing Facilities Management effectively and appropriately

*Able to assimilate sensitive and complex information

*Flexible and professional approach to work

*Reliable and good time keeper

*Must be hardworking, dedicated and an effective team worker

*Willingness to undertake further training

*Ability to work shift patterns

About the employer

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.