Band 3 Medical Secretary - Acute Medicine
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To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team.
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.
Main duties of the job
As a Band 3 Medical Secretary, you'll provide vital administrative support to clinical teams, ensuring smooth day-to-day operations. Core responsibilities include managing patient correspondence, scheduling appointments, updating records, and handling telephone queries with professionalism and empathy. You'll liaise with multidisciplinary teams and maintain confidentiality at all times.
Daily expectations involve prioritising tasks in a fast-paced environment, using electronic systems efficiently, and delivering high-quality service to patients and staff. You'll be expected to work independently while contributing to team goals.
Essential skills include strong communication, attention to detail, time management, and proficiency in IT systems (e.g., MS Office, PICS, Ocean and other systems). We're looking for someone who is organised, compassionate, and committed to supporting patient care through excellent administrative service.
If you thrive in a busy healthcare setting and take pride in making a difference behind the scenes, we'd love to hear from you.
Person specification
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Desirable
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff
- *Ability to problem solve
- *Understand confidentiality and apply the principles
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
Desirable
- *Ability to work under pressure and deal with stressful situations
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
- *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
About the employer
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.