Band 3 Medical Secretary - Ear/ Nose And Throat
UK Visa Sponsorship Analytics
View healthcare pay scales →
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with University Hospitals Birmingham NHS Foundation Trust. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team.
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.
Main duties of the job
*Liaise with staff and service users
*Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
*To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome
*Provide effective communication and problem solving both face to face and via telephone
*Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour
*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
To touch type from audio and/or copy type from written documentation the following documents: clinic letters; results letters; discharge summaries; medical reports and reports in response to complaints. This requires an understanding of medical terminology, phraseology, and medications. Some documents may be of a complex or distressing nature
*Arranging patients' appointments as required under direction of the Medical Secretary Supervisor
*Arranging for patients to be seen for theatre/day case admissions when required and directed by the Medical Secretary Supervisor
Person specification
Qualifications
Essential
- * Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- * Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
- * AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
- * Experience of dealing with the Public/Customer service experience
- * Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- * Experience of using IT systems
Desirable
- * Experience of working in a busy environment
- * Experience of working in Healthcare
About the employer
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.