Band 3 Medical Secretary - Trauma and Orthopaedics

An exciting opportunity has arisen to join the Trauma & Orthopaedic Medical Secretaries. We are looking for an enthusiastic person who would like to make a positive impact to the department and to better patient care. The main tasks include typing letters, taking telephone queries and dealing with patient requests via telephone, updating clinic outcomes when required, liaising with the Trauma & Orthopaedic Booking Team, folding and sending letters out in the post, scanning, cancelling and ad-hoc duties as required. The post will be at Solihull covering a period of Maternity Leave.

Main duties of the job

To provide secretarial support to clinicians and their teams with responsibility for audio typing clinic letters, general copy typing correspondence. To provide administrative support to the department/Clinical Team.

Provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

Demonstrate excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate

Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Arranging patients' appointments as required

Ensure that clinic letters are sent out in accordance with the locally agreed time limits

Input and look up patient data on Trust IT systems in accordance with Trust policy

Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision

To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team

Person specification

Qualifications

Essential

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

*Business Administration NVQ level 3 or equivalent experience in a clerical environment

Desirable

• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems

Desirable

• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional Criteria

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills

*Ability to deal professionally with enquiries from staff

*Ability to problem solve

*Understand confidentiality and apply the principles

*Ability to pay attention to detail where there are predictable interruptions to the work pattern

*Ability to deal with stressful situations and sensitive

*Work effectively and flexibly as part of a team to meet the needs of the services

*Confident in dealing with people at all levels

*Must be able to demonstrate an understanding of equality and diversity

*Mature open and flexible approach to work

*Demonstrates care and compassion

*Good inter-personal and communication skills.

*Good organisational skills

*Team Player

*Conscientious

*Demonstrates reliability, motivation and commitment

*Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations

About the employer

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.