Band 3 Ward Service Coordinator- Renal and Stroke CDG1 b

We are seeking a motivated and reliable Housekeeper to join Ward 31 at Birmingham Heartlands Hospital, supporting our Renal and Stroke services. The successful candidate will play a vital role in maintaining a clean, safe, and welcoming environment for patients, visitors, and staff.

You will be responsible for ensuring high standards of cleanliness, infection prevention, and stock management across the ward. Working closely with the nursing and multidisciplinary team, you will contribute to delivering a positive patient experience by supporting the day-to-day running of the ward, including maintaining equipment areas, linen supplies, and patient facilities.

The ideal candidate will have a proactive attitude, good communication skills, and the ability to work both independently and as part of a team in a busy clinical environment. A strong commitment to patient care,dignity and safety is essential

Main duties of the job

The post holder will work as an integral part of the clinical team ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high quality service to patients an provide a service that ensures that patient and ward requirements are met.

They will assist the clinical manager and staff within the ward / clinical area to ensure appropriate and effective delivery of services in order to maintain the patient environment and services to patients.

The Ward Services Coordinator will work co-operatively with colleagues, as part of the ward / area team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.

Person specification

Qualifications

Essential

• * Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )

* Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering

* Evidence of completion of training associated with employment in a role associated with health / care /hospitality or catering i.e. :Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH

* Evidence of completion of "in house" training associated with employment,via on-line training platforms,Moodle, in house training etc.

Experience

Essential

• * Considerable experience of working in a health/ care role or hospitality/catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary
• team
• * Experience of undertaking audit of stock and replenishment of supplies
• * Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
• * Can demonstrate understanding of the following :
• o Health & Safety
• o Infection prevention control practice
• o Food hygiene practice /standards o Moving and handling

o Customer service /care skills

* Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care

* Can demonstrate understanding of how this role contributes to patient health and wellbeing

* Can demonstrate understanding of Equality, diversity and inclusion and how this relates to this role

* Can demonstrate an understanding of Safeguarding and how this relates to the role

* Can demonstrate how data protection and confidentiality relate to the role

* Understands and supports ward / service routine and structures.

* Participates in training associated with the role.

* Supports / trains and educates new staff on the role / duties associated with the role.

About the employer

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.