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Job Description
Bank Administrator | Competitive Hourly Rate | Flexible Working | Leeds – LS8
Spire Leeds is looking to recruit an experienced Administrator to work in there busy admin department on a Bank contract, this will ideally suit someone who is looking for the work/life balance.
Spire Leeds Hospital, located in Roundhay, Leeds, has been treating patients for almost 30 years. We are the region’s largest private hospital in terms of the range of services we offer and the number of consultants we work with. The hospital offers a range of services and facilities including four operating theatres, a sterile services department, a dedicated endoscopy suite, and a diagnostic and imaging department with an MRI and CT scanner. There are outpatient and physiotherapy departments providing services six days per week
Duties and responsibilities;
To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner. (Administrators to work in: Outpatient Bookings)
- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
- Manage the telephone lines in an effective manner
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (clinic blocks and building of clinics)
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
- Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained
- Maintain departmental electronic and manual filing systems accurately
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies and initiatives
- Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient appointment date
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act, GDPR guidelines and Spire policies
- Undertake any training or development as required to acquire skills and knowledge to undertake role competently
- To assist with the day to day running of the Administration Office
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post
Who We're Looking For
- Excellent customer service skills and telephone skills
- Strong IT skills
- You must also have excellent interpersonal and verbal and written communication skills
- A team player with a can-do attitude
- Previous Healthcare experience would be advantageous
Benefits
- Bank colleagues are paid weekly
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’
- Wellbeing Centre access via ‘Spire for You'
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
- The MyGymDiscounts benefit is now also available to all Spire Bank workers, as of October 2024.
- MyGymDiscounts is a fitness benefit that offers huge savings on gym memberships, digital fitness subscriptions and multi-activity memberships. With over 3,800 gyms, leisure centres, and more across the UK on offer, there are many options to suit location, preference, and budget.
- To find out more, Bank Workers should visit Spire for You (rewardgateway.co.uk)
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
- Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For us, it's more than just treating patients; it's about looking after people
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact
Lauren Armitage on
[email protected]Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications 
