Bank Switchboard Operator - Scarborough

Contract - Bank

Hours - As and When Required

Base - Scarborough

We are looking to recruit a flexible, enthusiastic, friendly, self -motivated Switchboard Operator and Receptionist based in Scarborough Hospital. Some switchboard experience would be an advantage but training will be given.

The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.

The shift patterns include; days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota.

You will need to have the ability to use your initiative when lone working and maintain a professional, confidential and patient cultured approach at all times.

Main duties include;

• You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system.
• To operate switchboard and communication systems, liaising and negotiating with internal and external callers.
• To deal and resolve (wherever possible) all enquiries in a professional manner, acting as help and advice, dealing with the public on the phone.

To update and process electronic information onto the directory system as and when required, chasing up dated information by contacting consultants, secretaries, departments, IT etc,

Administrative duties as well as taking calls, which include processing the information sent to the Switchboard email and writing up the doctors on call rota, and accurate logging of the Trust taxi usage.

Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported, and replace batteries for paging equipment.

If you would like an informal discussion to understand more about the role, please contact Laura Blissett on 07385 417417.

Trust Information Pack

https://yorkhospitals.pagetiger.com/hdjgxd

Our Benefits

We offer a range of benefits to support our staff including: 

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave 

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme 

NHS Car Lease scheme and Cycle to Work scheme 

An extensive range of learning and development opportunities 

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers 

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. 

For further details / informal visits contact: Name: Kelly Parker Job title: Deputy Resources Customer Service Manager Email address: kelly.parker20@nhs.net Telephone number: 07375077050