Billing Compliance Assistant (FTC)

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a Billing Compliance Assistant to join our Billing team at our office in Kings Hill, West Malling.

Joining us on a full time, 37.5 hour per week basis you will work in a hybrid capacity with 2 days per week based at the Kings Hill office.

Please note this is a one-year Fixed Term Contract covering Maternity Leave.

Purpose of the role

To provide the Billing team with clear, accurate, and concise documentation that enables the production of timely and precise invoicing. As part of a small team, you will collate information to build a rate profile for each service user, creating a complete audit trail that evidences all agreed rates and any subsequent changes to care packages throughout their residency.

This role will also play a key part in strengthening communication between Billing, Commercial, and site teams, working closely with all stakeholders to ensure consistency and transparency.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

With us, you’ll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Your day-to-day…

• Ensure accurate billing of all service‑user bed fees, including all elements of the agreed care package at admission, by compiling, validating, and reconciling information received from internal teams.
• Monitor all admissions and maintain data integrity within Civica, ensuring records are accurate, up to date, and supported by a robust audit trail to meet compliance requirements.

Review and action correspondence from external stakeholders relating to fees, including amendments to care packages, individual agreements, and changes in funding responsibility, escalating issues where appropriate.

Provide operational support to colleagues across the Billing Compliance team and wider functions (Billing, Commercial, Credit Control, and site teams), including contributing to process improvements and supporting the transition to a new billing system.

Assist with ad hoc rate queries, ensuring timely and accurate responses to internal and external requests.

We are looking for someone with…

• Our billing processes can be quite complex, so the ideal candidate will need good communication skills and a fine attention to detail.
• An analytical and/or methodological way of thinking would also be highly beneficial as our historic rate queries can pose somewhat of a challenge.
• Willing to work as part of a team and demonstrate the ability to prioritise your workload to meet strict deadlines.
• A strong proficiency in excel is desirable.
• 1-2 years’ experience of billing or office administration is desirable
  
  

Why Cygnet? We’ll offer you…

• Salary of £25,000 per year
• 25 days annual leave plus an additional paid birthday and anniversary day’s leave.
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Free life assurance
• “Cycle to work” scheme & employee discount saving & much more
  
  

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet have been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

What next?

If you care about making a difference – we want to talk to you.

Click the button to apply