Branch Rental Manager - Birmingham
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Crown is looking for an experienced Rental Manager to take ownership of our Short‑Term Rental Department, ensuring the smooth, safe and efficient delivery of rental operations while continuously improving performance, customer satisfaction and commercial results.
In this role, you will lead the administration and coordination of our short‑term rental fleet — from contracts and invoicing to customer support, fleet status, and asset management. You’ll work closely with customers, our sales team, and the Regional Service Manager to ensure every rental truck is prepared, compliant and delivered on time.
What You’ll Be Doing
- Oversee the full rental process, ensuring contracts are raised, signed and invoiced promptly.
- Monitor and manage all incoming rental enquiries.
- Handle customer queries relating to invoices, agreements and terminations.
- Respond to customer and sales enquiries within 2 hours wherever possible.
- Coordinate correct equipment selection and workshop requests to meet agreed timescales.
- Manage transport for the region, ensuring accurate and timely delivery/collection documentation.
What You’ll Bring
Essential Skills
- Strong administrative, organisational and customer‑service skills.
- Confident use of Microsoft Office, especially Excel (pivot tables/data manipulation).
- Excellent telephone manner and communication skills.
- Proven experience in transportation, rental or logistics.
- Ability to build strong working relationships across internal teams and with customers.
- Working knowledge of LOLER regulations.
Desirable Skills
- Experience with Baan or SAP.
- Engineering or forklift‑industry knowledge.
What We Offer
At Crown, people are at the heart of everything we do. We invest in our teams through development, support and long‑term career opportunities — with more than 1,000 employees reaching 25‑year milestones.
Benefits include:
- Competitive salary (dependent on experience)
- 25 days holiday + bank holidays
- Company pension scheme
- Excellent employee discount and perks platform
- Employee Assistance Programme
- Industry‑leading training and development
- Supportive and innovative working culture