Branch Trainee
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MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 143 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!
Branch Trainee
This role provides a rare opportunity to be taught first hand the principles of all departments within a successful builder's merchant through coaching and mentorship directly from the source. You will be guided to provide product and service advice to increase sales and margin in line with the branch objectives. Promote MKM to be the merchant of choice within your area whilst building a loyal customer base to drive sales opportunities. You will also be working in the warehouse and yard to give an all round perspective of working in a builder’s merchant from the ground up.
This is a fantastic chance to start a prosperous career within the builder's merchant industry and learn all aspects of the business being sales, operations, transport and much more, having the chance to learn from the best within the field! The only limitation is your own ambition.
Roles and Responsibilities
As part of your role, you will:
Work closely with the Branch Director/ Business Development Manager on all new accounts to introduce the business and arrange an appointment for the Branch.
Support the branch in generating new customers.
Provide friendly, accurate and efficient customer service both via the telephone and face to face.
Identify and approach customers in need of help and advice.
Check product availability and offer alternatives where necessary.
Become a trusted business partner to your customers.
Help to identify issues that could lead to customer complaints / loss of business and proactively resolve these.
Ensure customer details are accurate and recorded correctly.
Other duties as reasonably required as part of the role.
Work a 40-hour week
Skills
Great Attitude
Time Keeping
Committed to providing excellent customer service.
Good numeracy and literacy skills
Benefits
A competitive pay package.
Generous discretionary bonus scheme
Substantial staff discounts
Training and development opportunities
Holiday scheme which rewards length of service
Holiday Purchase Scheme
Perkbox discounts
Contributory pension scheme
Financial Planning Support
Cycle to work scheme.
Free parking
Enhanced Maternity
Enhanced Paternity
Employee Assistance Programme
Mental Health Support
This role will involve working alternate Saturday mornings.
Any queries, please call on: 01482 262280