Brand Reputation CRM Manager - 9 month FTC

Are you a strategic thinker with a passion for CRM marketing? Do you thrive in a fast-paced, data-driven environment? Are you wanting to take ownership of end-to-end strategies to drive business objectives? If so, we have the perfect opportunity for you on a 9 month FTC.

We are seeking a dynamic CRM Manager to deliver our CRM efforts within the sales and retention team. In this pivotal role, you’ll collaborate closely with Creative, Digital, E-commerce, Customer Service, and Commercial teams to drive growth and enhance the value of our Sainsbury’s Energy and EON Next customer base. You will be responsible for owning end-to-end CRM campaigning, identifying business objectives, developing CRM marketing strategy and fulfilling communications planning with creative assets by working with our internal creative studio. Channels span across owned media such as website, email, DM or SMS, with direct responsibility for email deployment and optimisation of customer journeys.

The Brand Reputation team empowers customers to save energy, time and money through proactive and reactive dynamic communications.

Here’s a taste of what you’ll be doing:

• Strategic CRM Planning: Develop comprehensive CRM plans aligned with home solutions goals, translating business objectives into actionable KPIs.
• Data-Driven Campaign Management: Leverage data to optimise campaign performance, ensuring all CRM initiatives are aligned with strategic goals.
• Stakeholder Engagement: Build strong relationships with internal stakeholders, ensuring CRM campaigns and strategies support broader business objectives.
• Cross-Functional Collaboration: Work closely with E-commerce, Digital, and other teams to enhance customer journeys and conversion rates.
• Performance Monitoring: Oversee the creation and maintenance of performance dashboards, supporting your team in reporting and optimisation.
• Proactive Problem Solving: Identify and address potential blockers to timely campaign delivery, maintaining team autonomy and efficiency.

Are we the perfect match?

• Demonstrated CRM Campaign Management Experience: Owning and managing end-to-end campaigns to drive best in practice campaigns to influence business objectives.

It would be great if you had;

• Energy Industry Experience: Knowledge of the energy sector is a plus.
• Start-Up/Sub-Brand Experience: Experience working with start-up brands or sub-brands is beneficial.

Here’s what else you need to know

• Please note this role is a 9 month FTC
• We’ll have regular team socials and lively team chats
• Competitive salary
• Location – London (Farringdon) with travel to our other sites when required.
• Working environment: Flexible hybrid working – a blend of in the office 2 days a week and home working
• At E.ON Next, our customers are our number 1 priority! All Nexties - including our executive team - regularly directly support customers so we stay close to their needs and make better decisions that deliver the best experience.
• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.
• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
• Excellent parental leave allowance.

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk about flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.