Brokerage Service Manager (10050)

Brokerage Service Manager | 10050 | permanent contract | 37 hours per week | £56,912 to £62,618 per annum | Grade M | Norwich/hybrid

An exciting opportunity has arisen for a Service Manager to lead our Adult Social Services Brokerage function. This is a hybrid role, with the office base at County Hall in Norwich.

We are seeking a hardworking, driven and highly organised manager with experience in brokering care provision. It is an excellent time to join the team, as we have recently completed a full review of our end‑to‑end sourcing processes. The team will begin working under the new sourcing model from 26 April, making this a key leadership role in shaping and embedding improved ways of working.

The Brokerage Service Manager is responsible for ensuring that all residential, nursing, home care, day services and transport sourcing, negotiating, placement and contracting activity is completed to price, time and quality for all groups of service users.

In this role you will set long-term strategic direction and vision for the Brokerage department and implement plans to ensure department and organisational goals are delivered. You will modernise and future-proof the Brokerage service, through periods of radical or incremental change while making optimal use of technologies and resources.

You will work with NCC, locality and NCHC Senior Management to translate strategic plans into operational plans and action items, ensuring that resources are allocated effectively and that activities are aligned with the overall strategy.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

Generous holiday entitlement

Health and Wellbeing services including fast-track physiotherapy and a free counselling service

Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

Financial benefits such as:- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

A Blue Light card for Fire Service and Social Care Workers

Relocation expenses (where applicable)

An advance of your expenses if you travel for work

Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

Tax efficient ways of getting extra pension and new bikes

Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to curren

t employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 15 March 2026

All other applicants closing date: 22 March 2026