Business Analyst
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Job Title: ServiceNow Business Analyst
Job Type: Contract
Location: Staines, Middlesex
Day Rate: £500/day (INSIDE IR35)
ServiceNow Business Analyst - Role & Responsibilities
- Lead discovery and requirements elicitation with senior stakeholders, SMEs, and operational teams
- Analyse current-state processes and design target-state workflows, defining roles, controls, SLAs, and KPIs.
- Define detailed requirements for integrations across ServiceNow, Salesforce Service Cloud & Azure DevOps
- Ensure requirements, process documentation, and solution knowledge are captured and maintained in the agreed knowledge base
- Promote governance and traceability from business objectives through requirements to delivered outcomes.
ServiceNow Business Analyst - Required Experience
- 7+ years’ experience as a Business Analyst in complex enterprise environments
- 3–5+ years’ experience delivering requirements and process design for ServiceNow implementations (ITSM/CSM and related workflows).
Interviews: March 2026
Start Date: April 2026
How to Apply:
Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology