Business Analyst - Customer Identity & Access Management (CIAM)
CompanyDeloitte
Location
City Of London, England, United Kingdom
Employment TypeFull-time
Posted At6/9/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (44.0%).
Occupation TypeManagement consultants and business analysts
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£50,200
(£25.74 per hour)
Occupation rate applies
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Description
Contract Role: Business Analyst - Customer Identity & Access Management (CIAM)
Contract Location: Glasgow. Hybrid
Contract Duration: 6 months initially (with potential extension)
Contract Start Date: Immediate
Contract Classification: Inside IR35
Overview
We are seeking an experienced Customer Identity Business Analyst to support a major Customer Identity & Access Management (CIAM) transformation programme.
Working across business and technology teams, you will play a key role in gathering requirements, defining customer identity journeys, supporting migration activities and ensuring successful implementation of modern identity solutions.
Key Responsibilities
Contract Location: Glasgow. Hybrid
Contract Duration: 6 months initially (with potential extension)
Contract Start Date: Immediate
Contract Classification: Inside IR35
Overview
We are seeking an experienced Customer Identity Business Analyst to support a major Customer Identity & Access Management (CIAM) transformation programme.
Working across business and technology teams, you will play a key role in gathering requirements, defining customer identity journeys, supporting migration activities and ensuring successful implementation of modern identity solutions.
Key Responsibilities
- Gather, document and manage business and technical requirements.
- Facilitate workshops with business and technical stakeholders.
- Map current and future-state customer identity processes.
- Support customer identity migration and implementation activities.
- Produce high-quality business analysis artefacts including requirements, process maps and impact assessments.
- Work closely with architects, engineers and programme stakeholders throughout delivery.
- Strong Business Analysis experience within large-scale technology transformation programmes.
- Previous experience working on Customer Identity & Access Management (CIAM) initiatives.
- Experience supporting identity platform implementation or migration programmes.
- Knowledge of authentication, authorisation and customer identity management concepts.
- Strong stakeholder management and workshop facilitation skills.
- ForgeRock programme experience.
- OAuth 2.0, OpenID Connect (OIDC) and SAML knowledge.
- Experience within highly regulated environments.