Business Analyst - Customer Identity & Access Management (CIAM)
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Contract Role: Business Analyst - Customer Identity & Access Management (CIAM)
Contract Location: London. Hybrid
Contract Duration: 4 years
Contract Start Date: Immediate
Contract Classification: Inside IR35
Overview
We are seeking an experienced Customer Identity Business Analyst to support a major Customer Identity & Access Management (CIAM) transformation programme.
Working across business and technology teams, you will play a key role in gathering requirements, defining customer identity journeys, supporting migration activities and ensuring successful implementation of modern identity solutions.
Key Responsibilities
• Gather, document and manage business and technical requirements.
• Facilitate workshops with business and technical stakeholders.
• Map current and future-state customer identity processes.
• Support customer identity migration and implementation activities.
• Produce high-quality business analysis artefacts including requirements, process maps and impact assessments.
• Work closely with architects, engineers and programme stakeholders throughout delivery.
Essential Experience
• Strong Business Analysis experience within large-scale technology transformation programmes.
• Previous experience working on Customer Identity & Access Management (CIAM) initiatives.
• Experience supporting identity platform implementation or migration programmes.
• Knowledge of authentication, authorisation and customer identity management concepts.
• Strong stakeholder management and workshop facilitation skills.
Desirable
• ForgeRock programme experience.
• OAuth 2.0, OpenID Connect (OIDC) and SAML knowledge.
• Experience within highly regulated environments.