Business Analyst – Operations Insight & Reporting
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About us
SThree is the global STEM workforce consultancy, fusing ambition, expertise and technology. We advise businesses, build expert teams and deliver project solutions, to outpace tomorrow, together.
We’ve been in STEM for more than 39 years – a global team with local expertise across specialist sectors in Engineering, Life Sciences and Technology.
We aspire to be the game-changers in STEM. We are all in, we build partnerships, we think big, and we do the right thing. We bring skilled people together, whatever the speed, scale and scope of the ambitions, to build the future.
About the role
The Business Analyst will support Global Operations by transforming data-driven insights into clear, strategic recommendations for senior and executive stakeholders. This role focuses on analysing information provided by data teams, interpreting operational performance, and shaping insights that inform decision-making, process improvement, and service excellence.
Key responsibilities
Insight Generation & Business Analysis
• Conduct in-depth analysis of operational performance using datasets provided by Data & Technology teams.
• Interpret trends, identify root causes, and translate findings into actionable insights.
• Provide forward-looking recommendations to leadership to drive operational improvement.
• Develop and interpret dashboards within ServiceNow to support insight generation and performance analysis.
Executive-Level Reporting
• Produce polished, concise executive-ready reports and presentations.
• Develop recurring performance packs summarising key insights, risks, and opportunities.
• Communicate complex findings in clear, non-technical language.
Operational Performance & SLA Commentary
• Analyse SLA performance, escalation patterns, and process bottlenecks.
• Provide commentary on performance variance and emerging issues.
• Work with operational leads to validate findings and align on improvement actions.
Cross-Functional Collaboration
• Partner with Operations teams to understand challenges and validate insights.
• Collaborate with Data and Technology teams to refine data inputs and improve data quality.
• Contribute insight to system improvements and reporting frameworks.
• Use visual collaboration tools such as Miro to support system improvement activities
Continuous Improvement
• Identify inefficiencies and opportunities to improve service excellence.
• Support design of business cases and recommendations.
Skills, Knowledge & Experience
• Experience in Business Analysis or Operational Insight roles.
• Strong analytical and interpretive skills.
• Ability to produce executive-level reporting.
• Proficiency with PowerPoint and Excel.
• Experience working with Operations, Data, or Technology teams.
• Hands‑on experience building and interpreting dashboards within ServiceNow
• Experience using Miro for mapping, workshop collaboration or design activities (desirable).
Key Competencies
• Analytical Thinking & Problem Solving
• Executive Communication
• Stakeholder Management
• Business Acumen
• Attention to Detail
Why Join SThree?
You’ll join a global organisation with a powerful mission and a brand portfolio central to its growth. This is a role where you’ll make a visible impact — shaping how our people, candidates, and clients experience our brands every day. If you're ready to lead, influence, and elevate brand standards across a global portfolio, we’d love to hear from you.
What's in it for you?
- Hybrid working options for flexibility.
- Bonus linked to company and personal performance.
- 28 days holiday plus public holidays, with an annual leave purchase scheme.
- Private healthcare, discounted dental insurance, and health cashback scheme.
- Paid volunteering days and caregiver leave.
- Access to retail discounts and our company share scheme.
What we stand for
We’re committed to ensuring that every colleague, candidate, and member of our community experiences fair, equitable, and respectful treatment. We strive to create an environment where everyone belongs, feels valued, and is supported to thrive. If you require any assistance or reasonable adjustments during the application process, please let us know. We’re here to help.