Business Application Analyst

Job Title: Business Application Analyst

Salary: £52,140-£58,000

Contractual Hours: 35 hours per week

Basis: Permanent

Workplace category: Hybrid

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance

Attachments: Job Information Pack

The City of London Corporation is seeking a motivated Business Application Analyst to join our growing Digital Solutions Team. This role will design and implement new and improved digital services using our Granicus Service and Digital Forms platform (Firmstep).

The Role

You will work closely with business stakeholders to redesign digital services and provide technical expertise, system configuration, and application support to our Granicus Service and Digital Forms platform. Working closely with teams across the organisation, you’ll help ensure our digital services remain current, secure and aligned with business needs.

You will:

• Design and implement new digital services.
• Work closely with business stakeholders to redesign services end to end.
• Deliver 3rd line support and resolve issues end-to-end.
• Assist with upgrades, development work and digital service improvements.
• Maintain documentation, support DR planning and produce user-friendly training materials.

You will additionally:

• Provide expert technical advice and guide complex IT decisions.
• Lead requirements definition, solution research and support procurement.
• Own major incident resolution and support release, deployment and change processes.
• Oversee digital development workstreams and manage supplier relationships.

About You

We’re looking for someone with:

• Granicus experience.
• Strong business analysis or application support experience.
• Knowledge of digital technologies and how they support operational goals.
• Excellent problem-solving, analysis and communication skills.
• Excellent understanding and experience building and managing processes using Granicus Govservice(Firmstep) platform.

Why Join Us?

You’ll work in a collaborative environment, supporting vital digital solutions and helping shape the future of digital services at the City of London. We offer excellent development opportunities, including support for professional accreditation.

Some out-of-hours work may occasionally be required.

If you're driven, customer-focused and ready to make a real impact through technology, we’d love to hear from you.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

Closing date: 23:59 on 23 March 2026

Interviews will be held: First round of interviews will take place 7th April (via Teams). Second round of interviews will take place W/c 20th April (face to face).

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.