Business Application Specialist

Business Application Support

Location: Billericay - Hybrid (2 days per week, with 3 days working from home)

Permanent

£30,000 - £35,000 depending on experience

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Be part of something exceptional at Hallmark Luxury Care Homes.We’re proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our values—big-hearted, inclusive, and committed to helping our teams thrive—guide everything we do.

This role is not an IT Support position, that solution is provided by a 3rd party outsourced provider. This role is working with the in-house Business Systems and Applications. Acting as a partner between the business users and IT team.

What You'll Be Doing:

Standardise SOPs (standard operating procedures) for each of the homes and Central Support applications / systems to ensure clear guidelines are in place to assist users.

Visiting and working with home teams members to ensure correct use of Application support (incident triage, analysis, resolution and closure) and business support

Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings.

Incident analysis and resolution which will require working with MSP and third-party vendors

Manage System training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms

Produce and roll out training materials across the business with regards to basic IT skills, working closely with the Learning and Development Team.

Proactively liaising and communicating to all stakeholders about notified changes and the impact

Working with Stakeholders on the implementation of new initiatives and projects

Work with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may have

Support IT Manager with BAU activities

What we are looking for in you!

ITIL would be a benefit to this role

Experience in an IT administrator/support function role

Self-starter who is detailed oriented, highly organised with strong problem solving, business analysis, communication and presentation skills

Business, Technical, and Data Analysis skills

Strong SharePoint skills would be an asset

Contributing in a timely manner to procedures

Delivering presentations to the senior management

Worked closely with Senior IT and wider business stakeholders

Application support, maintenance and implementation

Review and analysis of business cases

Champion new projects and gather business requirements

Why Join Hallmark?

We believe in putting our people first. You’ll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development.

Benefits & Perks

• Competitive salary
• Hallmark Rewards – access to discounts, cashback and wellbeing resources
• Life Assurance
• Pension Scheme
• Optional Health Cash Plan
• 25 days annual leave + bank holidays
• Buy and Sell annual leave options (*up to 5 days)
• Industry-leading training and development opportunities
• Supportive team environment with a values-led culture
• A workplace that truly cares and champions your

Equal Opportunities Statement:

Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process.