Business Improvement Manager
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About Channel 3
Channel 3 is a boutique transformation and digital enablement consultancy, working across multiple industry sectors in both the UK and overseas.
We believe a better future is possible today, through the power of digitally-enabled transformation. And no more so than in the health and care sectors, where the models of care need to transform to deliver on the expectations of citizens and policymakers, with a greater focus on providing proactive and preventative care, closer to home. We are excited by the possibilities that digital can bring and are committed to increasing the impact of our work across the health and care sectors.
This is an incredibly exciting time for us at Channel 3 as we seek to scale our impact and reach as a business and there is no doubt that our continued success will be underpinned by the exceptional talent and passion of our people.
We work hard to create an environment where everyone feels supported to learn, develop and have fun! We care deeply about making a difference and building a team of people who are passionate about driving meaningful change. We offer colleagues the freedom to play an active role in their own personal development and the opportunity to help shape our wider business and how we deliver our work.
The Role
The Business Improvement Manager is responsible for the continual improvement of the operation and governance of Channel 3’s internal business systems, compliance frameworks, and technology delivery. The role provides leadership across information security, quality (ISO), environmental management, ESG, business continuity, supplier governance, and operational compliance.
The post holder will support the Head of Delivery in maintaining a robust operational infrastructure that underpins service quality, data security including GDPR, and organisational resilience.
What would be expected of me as a Business Improvement Manager?
Operational Governance and Leadership
- Lead the development, implementation, and continuous improvement of operational frameworks, ensuring systems, processes, and controls are effective, efficient, and aligned with organisational objectives.
- Oversee corporate governance arrangements, including policy management, compliance monitoring, and internal control frameworks.
- Coordinate and oversee all non-financial audits, including ISO certifications, ESG assessments, and internal reviews.
Management Systems and Compliance
- Maintain and continuously improve the organisation’s certified management systems, ensuring compliance with:
-ISO 27001 – Information Security Management
-ISO 9001 – Quality Management
-ISO 14001 – Environmental Management
-ISO 20000 – IT Service Management
- Act as operational lead for the Information Security Management System (ISMS), working closely with the Head of Delivery (as Chief Information Security Officer) and CFO to deliver and maintain effective security controls and awareness across the business.
- Lead training and engagement activities to embed compliance and security practices across the organisation.
Business Continuity and Risk
- Lead the development, implementation, and maintenance of the organisation’s Business Continuity Plan (BCP), ensuring it remains current, tested, and aligned to business operations.
- Support the identification, documentation, and management of operational risks, ensuring mitigation plans are in place and regularly reviewed.
- Ensure business resilience planning is integrated into operational activities.
IT and Supplier Management
- Own the strategic and operational relationship with the organisation’s Managed Service Provider (MSP), ensuring services meet agreed performance, security, and availability standards. Identify and drive improvements in this service.
- Oversee IT-related contract management, service level monitoring, and escalation processes.
- Lead the procurement process for onboarding key suppliers, ensuring due diligence, contract compliance, and value for money.
- Develop and maintain the Supplier Code of Conduct, ensuring it reflects Channel 3’s values, ESG commitments, and compliance standards.
- Oversee supplier governance processes, including periodic performance and compliance reviews.
ESG and Sustainability
- Lead the development and delivery of Channel 3’s Environmental, Social and Governance (ESG) programme.
- Ensure ESG principles are embedded across business operations and monitored through measurable objectives.
- Drive continuous improvement in environmental performance, social responsibility, and ethical governance practices.
People and Collaboration
- Provide leadership and support to the operations and IT functions, ensuring clarity of purpose, accountability, and high standards of performance.
- Promote a culture of collaboration, continuous improvement, and operational excellence across the business.
- Work closely with senior colleagues to ensure operational initiatives effectively support business and client outcomes.
Who would we like to hear from?
Experience and Capabilities
- Experience in a senior operational, compliance, or governance role within a professional services, consulting, or technology environment.
- Demonstrable experience managing certified management systems (ISO 27001, 9001, 14001, 20000).
Professional Development
The ongoing professional development of our employees is important to us, and we empower our teams to build learning and development experiences into their everyday rhythm. Whether this is on the job learning, working alongside some of the most talented individuals in the industry or access to accredited training courses and internal learning programmes.
What are the Perks of working at Channel 3?
In addition to offering a competitive salary, commission, and bonus package, we also offer a wide-ranging set of employee benefits which include:
- Home-based and hybrid working
At Channel 3, we recognise that strength lies in valuing differences. Our team represents a variety of backgrounds, skills, perspectives, and life experiences. Providing equal opportunities to all our employees is important to us, and all appointments and promotions are made based on performance and ability. You will always be treated in a fair and equal way throughout your employment with us and given every opportunity to grow, develop and realise your potential.