Business Solution Director (e-commerce)
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Who are we?
A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.
Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. And we’re underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.
We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.
Our mission
New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients’ worlds get more complex daily. Their agency partnerships shouldn’t. It’s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.
That’s why we make it our mission to capitalise on complexity
Our values
We’re a proudly diverse business comprised of deep specialists across media, marketing, training and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:
- Bold Curiosity.
We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients’ worlds and are always hungry to learn more about them, our specialisms and each other.
- Connected Clarity.
We are focused in our collaboration — joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.
- Positive Encouragement.
We want to make working with us the best part of someone’s day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.
- Constant Impact.
We believe in outcomes over outputs. We’re goal orientated, results driven and data-led. We show up with passion every day. And we’re always honing our craft.
Brave Bison Performance
With over 20 years experience growing our clients’ businesses through digital media, we help brands leverage the right data, right partners and right tech to capitalise on complexity and supercharge their online growth.
By going deep into our clients’ world, investing their budget where it will work the hardest and ensuring that we only win when they win, we stand for braver digital in a world of opportunity.
The Role
This role sits at the centre of how we turn commercial ambition into delivery reality.
As Head of Business Analysis, you’ll lead a high-performing BA function that shapes complex digital and commerce programmes from first principles through to execution. You’ll work closely with senior stakeholders across clients, delivery, and technology to define problems clearly, align teams early, and ensure decisions are grounded in evidence, not assumption.
You’ll also be a core member of the Commerce Management Team, contributing to the collective direction, standards, and policies that shape how the business operates. This is not a purely operational role: you’ll set direction, raise the bar on quality, and play a visible leadership role in how we think, plan, and deliver.
There’s real scope to influence ways of working, develop people, and leave the function, and the wider commerce practice, materially stronger than you found it.
Accountabilities
- Lead the Business Analysis & Solution Consulting practice, setting clear standards, frameworks, and expectations that ensure consistently high-quality outcomes across commerce engagements.
- Build and develop a high-performing team, owning hiring, capability development, and succession, while fostering a culture of continuous improvement and professional excellence.
- Personally lead business analysis on selected high-complexity or strategically significant engagements, modelling best-in-class BA practice and bringing clarity where ambiguity or risk is high.
- Ensure client challenges are correctly framed and translated into effective commerce strategies and delivery roadmaps, aligned to commercial objectives and practical execution.
Responsibilities
- Act as a senior consulting partner to clients on selected engagements, supporting discovery, scope definition, and solution shaping.
- Support Account Owners in key client forums (e.g. QBRs, roadmap sessions), ensuring strategic alignment and clear communication across teams.
- Contribute to business development through pre-sales activity, pitches, and within existing accounts.
- Collaborate with partnership and marketing teams to improve internal enablement, solution knowledge, and external thought leadership.
- Represent the business externally through industry events and content where appropriate.
What you’ll get
Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.
But not only that, we are the UK’s first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption.
Then there’s a whole host of benefits – from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package. Here’s a snapshot of just some of the benefits we think you might also like:
- Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work
- Private medical insurance:To keep you fighting fit and give you and your family peace of mind.
- Income protection:We know it feels good to be covered, just in case.
- Calm Subscription:Now more than ever, it’s important to mind your mind!
- 25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
Finally, we’re proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.