Business Support Administrator
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Devon Partnership NHS Trust is seeking an experienced and enthusiastic Business Support Administrator to join our friendly and professional team based at Wonford House in Exeter.
This is an exciting opportunity for a motivated individual with a positive, can-do approach and excellent organisational skills. You will work closely alongside administrators and clinicians, providing high-quality support that helps deliver outstanding care to our clients.
You will be a confident team player with strong administration and communication skills, able to manage a varied workload while maintaining accuracy and professionalism. In return, we offer a supportive working environment, access to training and development, and the opportunity to begin or further develop a fulfilling career with Devon Partnership NHS Trust.
If you are passionate about making a difference, enjoy working as part of a collaborative team, and thrive in a busy healthcare setting, we would love to hear from you.
Main duties of the job
As a Business Support Administrator, you will play a key role in the smooth running of our service. You will be the first point of telephone contact for clients and professionals, so a polite, confident, and professional telephone manner is essential.
You will be experienced in using Microsoft Office applications, including Outlook, Word, Teams, and Excel. Day to day, you will work from a shared email inbox, managing and prioritising tasks such as processing referrals, preparing letters, booking rooms, and uploading documents and information onto our patient record system.
The role also involves minuting professional meetings, both face to face and via MS Teams, ensuring accurate and timely records are produced.
This varied role requires excellent organisation, attention to detail, and the ability to work flexibly in a busy environment.
Person specification
Knowledge and skills
Essential
- Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
- Ability to work both independently and as part of a team.
- Knowledge of our business and how it supports patient care.
- Ability to work both independently and as part of a team.
- Understanding and respect of confidentiality in the workplace.
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required.
- Previous experience of working within an administrative team.
- Experience of dealing with confidential and complex information.
Desirable
- Previous experience of working in a Healthcare or Social Care administrative setting.
- Ability to take accurate formal and informal minutes.
- Able to demonstrate good numeracy and literacy skills.
Qualifications
Essential
- Business Administration Level 3 / T Level qualification in Management and Administration or equivalent experience.
Desirable
- ICDL (International Computer Driving Licence) or equivalent experience.
About the employer
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.