Business Support Manager (IUC Business and Performance)

We are seeking a highly organised, proactive and analytical professional to join our directorate in a pivotal support role, reporting directly to the IUC Deputy Director (Business & Performance).

This is an excellent opportunity for someone who thrives in a fast-paced environment and is confident managing competing priorities, coordinating high-level activity, and ensuring the smooth delivery of key business objectives. You will play a central role in supporting planning, tracking actions from senior meetings, and ensuring the team operates with clarity, structure and purpose.

The successful candidate will be responsible for delivering high-quality business support across a broad portfolio. This includes maintaining the accuracy and accessibility of directorate data, providing timely and reliable information and advice, and leading the organisation of key meetings and committees. You will take ownership of monitoring risks across multiple frameworks, ensuring they are up to date and that mitigation actions are progressed effectively. In addition, you will oversee the timely completion of critical reports and audits, support budget and contract management, and contribute to business continuity planning through the development of key documentation such as business impact analyses.

If you are detail-oriented, resilient, and motivated to make a meaningful impact within a dynamic healthcare environment, we would welcome your application.

Main duties of the job

The post holder will report to the IUC Deputy Director (Business & Performance).

The post holder will be responsible and accountable for:

Supporting the team in the achievement of its objectives, planning, tasks and

managing actions which arise from high level internal and external meetings.

Support in maintain accuracy of directorate data and assist in improving access to reporting

Providing accurate, timely and reliable information to the line manager, or

Compliance and Standards, including written and verbal advice.

Leading the planning and management of relevant local committees/meetings within the directorate

Maintaining oversight of the directorates risks on the Trust's board assurance

framework (BAF), corporate risk register and local risk register and ensuring that

these are regularly updated and that actions are progressed in line with required

timescales.

Person specification

Qualifications, Accreditations, Education

Essential

• Degree level education or equivalent experience
• Strong evidence of personal development

Experience

Essential

• Working with senior managers in pressured situations
• Setting and implementing plans to achieve objectives and targets
• Experience of working in a healthcare environment
• Writing reports for senior managers
• Experience of making and justifying decisions based on limited ? information
• Experience of managing performance to specified standards
• Working with complex sets of data
• Experience of working within an Integrated Urgent Care/111 environment

Knowledge and Skills

Essential

• A good level of practical working with Microsoft Office
• Advanced keyboard skills
• Experience of preparing and writing reports
• A good understanding of 111 performance
• A sound understanding of Trust policies and procedures
• Basic principles of how budgets work

About the employer

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on: