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An exciting opportunity has arisen to join our Resourcing and Planning team as a Capacity Planning Analyst.
If you have a strong background in delivering high‑quality, insightful data within a complex organisation—and you’re looking to develop your career within a dynamic and evolving business—we would be delighted to hear from you. In return, we will support your development with genuine care, providing the guidance, respect and empowerment you need to thrive and be your very best.
About the Role
As a Capacity Planning Analyst, you will use your understanding of business drivers to create accurate long‑term capacity plans and forecasts across multiple sites and stakeholder groups. This includes both front‑ and back‑office operations. Your insight will help ensure operational requirements are met while identifying opportunities to improve how resources are aligned to demand.
In this role, you will:
About You
The ideal candidate will have a strong understanding of how a contact centre operates and a thorough knowledge of resource planning models.
You will also bring:
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.