Care Home Administrator

Job Description: Administrator

Location: Westview Lodge Care Home, Hartlepool, Cleveland, TS24 0BW

Job Type: Permanent, Full-time (37.5 hours per week, includes occasional evenings and weekends)

Salary: [Input salary range]

Sponsorship: Not currently available

Join Marton Care Homes - Make A Difference, Every Day

Marton Care Homes is a family-run care group, built on a foundation of compassion, respect, and a deep commitment to personalised care. Our vision is simple: to create homes where people are treated as individuals, supported with dignity, and empowered to live their best possible life.

At Westview Lodge in Hartlepool, these values are at the heart of everything we do. We’re currently looking for an Administrator to join a team that truly cares about each other, our residents, and the quality of life we provide.

We believe life should be full of joy and purpose. That’s why we’re looking for an enthusiastic and compassionate Administrator to help create meaningful, engaging experiences for our residents every day. This is your chance to be part of something truly rewarding, helping make people smile and turning ordinary moments into lasting memories.

What You’ll Be Doing

As our Administrator, you’ll play a vital role in enriching the lives of residents by:

• Maintain accurate and complete financial records of the Home in line with Company policies and procedures, using computer and manual systems.
• Prepare and issue regular Management Reports within the prescribed timescales.
• Process receipts of monies against Residents’ accounts. Maintain records.
• Prepare and submit relevant Resident financial information to the Sales Ledger Department to ensure that invoices to Residents, Local Authorities or person so responsible are produced accurately and promptly. Follow up settlement of same using manual records and specialised computer software. Liaise with and assist Credit Control Department to resolve any outstanding issues.

Ensure continuity of the Payroll.

Arrange the accurate calculation of gross wages on a weekly basis using computer and manual systems. Maintain Staff attendance records.

Maintain complete files for Residents and Staff Members in line with the Company’s policies and procedures.

Provide administrative / secretarial support to the Home Manager e.g. typing, filing dealing with correspondence etc, within given timescales.

Operate office equipment such as fax, photocopier and computer as required.

Answer the telephone, respond to enquiries from Residents and Visitors at Reception, and re- direct

Enquiries in a friendly and efficient manner.

Maintain stationery supplies.

Order and maintain records of Staff Members’ uniforms.

Arrange and calculate monthly stock takes and costs.

Participate in Staff and Resident meetings as and when required.

What We’re Looking For

We’re seeking someone who is:

• Warm, approachable, and brimming with positivity
• Organised, reliable, and effective with planning
• Creative, enthusiastic, and able to motivate others
• Passionate about improving the lives of older people
• Able to work flexibly across some evenings and weekends
• Previous experience in a similar role.
  
  

What We Offer

Working at Marton Care Homes means being part of something special. You’ll enjoy:

• A friendly, supportive, and welcoming workplace
• Real opportunities for ongoing training and career progression
• A chance to make a meaningful impact in people’s lives every day
• A valued role within a close-knit team that cares as much about each other as we do our residents
  
  

If you believe that respect and compassion should be at the heart of care, we’d love to hear from you. Apply now and help us make a real difference to the lives of residents at Westview Lodge.

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