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Barnby Gate Surgery is looking for a confident and capable individual who will manage our team of Care Navigators. We are a friendly, supportive GP Practice based in Newark, Nottinghamshire with approximately 14,000 patients.
You will be an integral part of a team of four experienced managers who work together to ensure the practice is well organised and that we are delivering high quality patient care.
Our Care Navigation Team are an essential part of the Practice, often being the first point of contact for patients. They need a Manager who can support, train and manage them to enable them to help our patients.
We are looking for someone with some experience of working in General Practice, but primarily we are are looking for someone with strong people skills, who knows how to get the best out of people.
If you have the right skills for the role we will be able to give you the knowledge you need to be able to excel in the job.
Job summary
The post-holder is a Care Navigation Lead.
To be responsible for the efficient management and direction of the Care Navigation team, ensuring patients receive a professional services from the Team.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensure the organisation complies with CQC regulations.
The post-holder will be an integral part of the general practice management team.
Primary key responsibilities
The following are the core responsibilities of the Care Navigation Lead in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Oversee the Care Navigation Team, ensuring staff achieve their primary responsibilities
b. Line manage all Care Navigators, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
c. Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data
d. Support, create and maintain rotas for Care Navigators
e. Complete staff appraisals as required
f. Identify and deliver team training where required
g. Support with the development and implementation of improved methods of working to ensure the team work efficiently and effectively
h. Review and update all administrative and reception policies and procedures as required
i. Support the management team in the compilation of practice reports and the practice development plan
j. Develop, implement and embed efficient processes and procedures
k. Coordinate the provision of temporary Care Navigation staff, ensuring sufficient cover is provided for periods of leave and other staff absences
l. Update the rotas to reflect leave and other approved absences
m. Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the team is fully conversant with the complaints procedure
n. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
p. Undertake all mandatory training and induction programmes
Wider responsibilities
In addition to the primary responsibilities, the Care Navigation Lead has the following wider responsibilities:
a. To work with the rest of the Management Team to ensure there is adequate management oversight of operations
b. Monitor and promote the use of the Friends and Family Test
c. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives
d. Attend and actively participate in practice management meetings
e. Attend any external meetings pertinent to this role
f. Support and participate in shared learning
We are a friendly, supportive team who encourage development and growth for all our team members. As well as supporting the development of staff, we also aim to work as flexibly as possible, recognising the need for a good work / life balance.
As well as offering an Employee Assistance Programme, we also have a qualified Mental Health First Aider available for staff to talk to.
We are constantly seeking to improve our processes to ensure we provide patients with what they need and the person in this role will be an active part of that work.
We offer 5 weeks annual leave, plus bank holidays.