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Description
Who We Are & What We Stand For
Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.
We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.
We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.
At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.
The Neighbourhoods & Localities team play a key role in several important areas, such as homelessness prevention work, older person’s housing support and case management of antisocial behaviour work. They do all of this and more, through proactive and strategic approaches that are designed to agree and deliver on local priorities via both internal and external partnerships. The team also offer a comprehensive housing service, managing over 17,000 properties through a team of housing officers, support staff, caretaking staff, concierge and handypersons.
Please note: This is a rerun of a previous campaign and as such, previous applicants need not apply.
This is a fixed term contract position until 31.03.2027
Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Do you want to work with us in making our neighbourhoods great places to live? If so, please keep reading as you’re just what we’re looking for!
We’ve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just don’t want to miss.
What You'll Get To Do
Provide a high standard of cleanliness within multi-storey blocks in line with published service standards.
Carry out compliance checks to support the Council’s Health & Safety and Fire Safety requirements for the building.
Play a key role in ensuring the security of the building and surrounding areas, reporting any evidence of antisocial behaviour.
Initiate appropriate action in response to vandalism or emergency situations and contact relevant services.
Report repairs and maintenance needed in communal and external areas to the appropriate services.
Carry out minor repairs such as changing light bulbs and redecorating, including painting over graffiti when required.
Use routine manual handling skills, including rotation of refuse bins.
Verify the credentials of official visitors, including delivery personnel and representatives of public utilities or Gateshead Council.
Accompany the Neighbourhood Housing Officer on new visits and accompanied viewings when required.
Visit new tenants to provide information about their block, the caretaker role, and available services.
Enhance grounds maintenance delivered by other agencies, including litter picking external areas, footpaths, and gullies.
Work closely with other Council sections and external agencies to help maintain a clean, attractive, and safe living environment in multi-storey blocks.
Act as a first point of contact for residents and visitors, dealing with queries or signposting to the appropriate service.
Undertake any other responsibilities appropriate to the grade of the post.
What You'll Bring
Ability to use own initiative to solve problems.
A good understanding of equality and diversity and how this is demonstrated within a work environment.
5 GCSEs or equivalent at Grade C or above (Level 4 or above), including Maths or English, or relevant experience.
Experience of delivering good customer service.
Experience of working alone with minimal supervision and using own initiative.
Experience of working unsupervised.
Experience of effective communication skills.
Experience of liaising with internal and external agencies.
What’s In It For You
Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).
Our commitment to you
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
How To Apply
You can apply online using the apply now button below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.
We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.
If you have any questions about your application, please don’t hesitate to reach out to our recruitment team via
Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.
Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.
Caretaker | Gateshead Council | Hunt UK Visa Sponsors