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Description
Role: Change Coordinator
Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.
Salary: £ DOE plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!
Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.
The Change Lead plays a critical role in driving safe, seamless delivery into production, ensuring every change is released with clarity, control, and confidence. Working closely with Service Operations and Development teams, the role owns the end‑to‑end change lifecycle, bringing structure, visibility, and pace to how changes are planned, managed, and delivered.
With a strong focus on continuous improvement, the role champions best practice across change management and release processes, refining the route to live, reducing risk, and enabling teams to deliver high‑quality change efficiently across the business.
Why you'll love working with us
We believe great people deserve great support. That's why we offer a benefits package designed to look after your health, finances, career and life outside work.
Financial security & rewards
Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)
Family-friendly
Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life
Health & wellbeing
Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym memberships via Blue Light Card and benefits schemes
Regular health and wellbeing initiatives
Career growth
Strong commitment to CPD, training and professional development
Time off & flexibility
25 days' annual leave, increasing with service
Buy and sell holiday scheme
Everyday perks & exclusive discounts
Blue Light Card and employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services
Culture & community
Regular social events throughout the year
What you'll be doing?
Partner with the Service Operations Manager and Development leads to establish and maintain an effective Change Advisory Board (CAB) process aligned to business needs
Continuously identify and drive improvements across change processes and broader workflows that impact delivery
Own and manage CAB processes, working across departments to ensure consistent understanding, adoption, and adherence
Support the IT function through training, coaching, and mentoring in change management best practices
Oversee the full change lifecycle, ensuring clear communication, visibility, and alignment across the business
Collaborate with the Service Transition team to ensure all new projects are onboarded in line with change and release processes
Adhere to all legal, ethical, professional, and organisational standards
Work cross‑functionally with key teams including customer service, purchasing, operations, and pharmacists
Contribute to a positive, collaborative, and supportive working environment
Who are we looking for?
Practical experience in IT change management
Experience running and governing Change Advisory Board (CAB) processes
Experience designing or improving change and release frameworks
Strong hands‑on experience with Jira Service Management
Understanding of service transition processes
Experience in change scheduling and release coordination
Experience operating in high‑risk or live production environments
Understanding of ITIL‑based service management principles
Awareness of risk management and business continuity practices
Ability to produce reporting and visibility using tools such as Jira and eazyBI
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
Change Co-Ordinator | Pharmacy2U | Certified B Corp | Hunt UK Visa Sponsors