Change Lead

12 month FTC based in London (2 days in the office)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the role

At Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision: To be a strategic partner to the leading payment networks, issuers and travel companies. Driving customer engagement and incremental value through the world's most valued travel ecosystem.

Whilst we have had a lot of success over the past 10 years, and have grown exponentially, we need to make changes to the way we work if we’re going to achieve this vision. With that in mind, we are embarking on our biggest ever period of transformation - investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us.

As part of this, we are establishing a new Transformation team and require a Change Lead to support in the delivery of key initiatives.

The Change Lead role is pivotal in ensuring the successful implementation and execution of change management strategies across Collinson’s programmes. The key responsibilities include:

1. Leading and overseeing the delivery of effective change management efforts across programme and business teams as initiatives move through the stages of scoping, design, execution, and closure. This could include managing Change Managers within relevant projects to ensure alignment with programme objectives.

2. Monitoring change impact within the programme and driving change management activities, while proactively identifying and escalating risks and issues to ensure successful delivery.

3. Engaging and communicating with key stakeholders to raise awareness and understanding of upcoming changes within the workstream, collaborating with communications and project teams to enhance visibility across Collinson International.

4. Driving the adoption of standardised change management methodologies and tools provided by the TMO to ensure consistency and best practices across the programme.

5. Actively contributing to a Change community of practice, fostering the sharing of insights, lessons learned, and continuous improvement of Collinson’s change management capabilities.

Main Accountabilities

1. Change Impact & Approach – Collaborate with stakeholders to understand the change rationale, objectives and target adoption. Assess change impact of key initiatives. Plan and advise change management activities to ensure initiatives are meeting the change requirements of the transformation lifecycle stage gates.

2. Change Journey – Provide a single view of the transformation delivery roadmap for the programme (working with individual Change Managers dedicated to specific projects as needed). Articulate upcoming impacts and strategic alignment of change, contributing to the central change journey.

3. Stakeholder Engagement – Identify and map key stakeholders, assigning relationships and agreeing engagement approach. Build and maintain relationships with impacted teams, leadership and employees. Build a network of change agents to support change management activities.

4. Transformation Champion - Act as a champion for transformation in the programme, advocating for the transformation approach and processes. Champion change management as a capability.

5. Communication & Training – Support Communications Leads in articulating benefits, rationale and impact of change initiatives in their programme. Support learning needs analysis to identify additional learning requirements and design learning approaches to upskill individuals and teams.

6. Change Leadership – Provide coaching and support to leaders and project change managers to better navigate change within the programme. Collaborate with key roles to identify potential sources of resistance and develop mitigation strategies.

7. Community – Contribute towards the wider change management capability at Collinson, sharing updates, ideas, methods, practice and approaches.

8. Risk and Issue Management – Identify, document and mitigate key change management risks for initiatives in the programme. Escalate common themes requiring enterprise-wide approach to resolution.

9. Adoption and evaluation – Use agreed target adoption metrics to lead assessment of adoption and usage. Regularly assess and report the effectiveness of change activities in the workstream. Implement interventions where required to increase adoption and encourage behaviour change.

10. Programme Leadership Change – Support or lead the planning & delivery of programme leadership development sessions in relation to programme leaders and their role in transformation. Implement a people change lens to help develop a strong programme leadership team.

Skills & knowledge requirements

1.Minimum 5-7 years of experience in change management, project management, or organizational development roles, with a management consultancy background preferred.

2. Certification in Change Management (e.g., Prosci, APMG Change Management, or equivalent) is highly desirable.

3. Project Management certification (e.g., PMP, PRINCE2) is an added advantage.

4. Expert knowledge of change management principles and methodologies, including frameworks such as ADKAR or Kotter’s 8-Step Process.

5. Proven track record of leading complex change initiatives across multiple business units or functions.

6.Experience in managing end-to-end change processes, including planning, executing, and sustaining change.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com