Change Manager
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Change Manager
Salary: £40,000–£50,000
Remote / Hybrid (Ideally North West – Cheshire)
Full Time | ICS.AI
ICS.AI is the UK’s market leader in Artificial Intelligence solutions for local government, partnering with over 20 councils to transform public service delivery. We combine cutting‑edge AI technology with deep sector expertise to revolutionise how councils operate through our AI Contact Centres, AI Staff Copilots and Social Care AI Copilots.
We are seeking a Change Manager to support a major AI transformation programme with a local government client. This role focuses on ensuring our AI solutions are successfully adopted and deliver measurable value across services.
About the Role
As a Change Manager, you will lead the human, cultural and organisational aspects of AI transformation. You will work closely with delivery teams and client stakeholders to design and implement effective change strategies that increase adoption and ensure long‑term success.
Key Responsibilities
- Develop comprehensive change management strategies for AI implementation
- Conduct stakeholder analysis and create stakeholder engagement plans
- Design and deliver communications campaigns that support AI adoption
- Develop training plans and materials for end‑users
- Establish and support networks of change champions
- Track benefits, measure adoption and produce reporting
- Conduct business readiness assessments
- Manage resistance and develop mitigation strategies
- Support post‑implementation transition to BAU operations
- Collaborate with project delivery teams to align change activity with solution rollout
What You’ll Bring
- Experience delivering organisational change (public sector experience desirable)
- Strong understanding of change management methodologies
- Experience developing communication and engagement strategies
- Strong stakeholder management and influencing skills
- Experience in benefits realisation and adoption tracking
- Experience developing and facilitating training
- Understanding of local government operations and service delivery
Benefits
ICS.AI employees receive a comprehensive benefits package, including:
- Remote and flexible working
- 25 days annual leave plus bank holidays
- Enhanced pension scheme
- Private medical cover (Vitality)
- £100 per month home‑working allowance
- Quarterly company team events
- Full training on AI technologies and tools
How to Apply
If you are passionate about driving meaningful organisational change and want to be part of pioneering AI transformation across local government, we would love to hear from you.
Submit your application and join a fast‑growing team shaping the future of public sector AI.