Description

Chapter Lead, Engagement & Orchestration - EST

About Astellas

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

This position is location flexible and may be based in any country where Astellas maintains an active legal entity, with employment terms governed by the local standards of the hiring country.

Location and Working Environment

This position reports into the Head, Customer Engagement Excellence. This position is hybrid and will require you to be onsite 2 days per week at our Bourne, UK office. Applications from EU are welcome.

At Astellas we recognise the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimise the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

Purpose & Scope

The Engagement and Orchestration Chapter Lead – EST is part of the Customer Engagement Excellence (CEE) team within the broader Value Delivery organization. CEE is an integrated global group focused on supporting capabilities across VALUE Delivery, including Commercial (Sales/Marketing), Market Access and Medical Affairs, to enhance delivery and outcomes to the business, whilst prioritizing ethical decision making.

During all such activities, there is a need to ensure that the integrity and independence of Medical Affairs capabilities is not compromised. The Chapter Lead is expected to proactively communicate and consult with members of the CEE team and senior Medical Affairs management as necessary to ensure that the integrity and independence of Medical Affairs is maintained at all times.

The Engagement and Orchestration Chapter Lead is a “player-coach” role, responsible for driving both critical deliverables and outcomes and supporting the professional growth and development of their chapter team members.

In their role as a ‘player-coach’, this role may be called upon to lead / be a member of cross-functional Pods and Value Teams focused on resolving specific business problems for the organization. Pods and Value Teams will be established and evolved based on changing business objectives. They are critical thought leaders within their field of expertise for the organization.

As a Value Team lead, this role will manage a number of cross-functional resources focused on specific objectives and outcomes, identify and prioritize the team’s backlog of work, resolve / escalate strategic risks, and manage expectations of stakeholders. They will work directly with the Pod Lead to align strategy and deliverables based on the mission. As a Pod lead, this role will manage a group of Value Teams to deliver business, program, or initiative outcomes with similar or related missions; the Pod Lead will report into the Hub Lead and work with other Pod Leads to align and deliver on the proposed outcomes.

The Chapter Lead is responsible for developing the capabilities and skillsets of their teams, providing coaching and mentoring, managing team resource capacity, supporting the learning and career development of their Chapter team, managing the teams’ compliance with standards and leading practices, continuous improvement and shared learning.

Role And Responsibilities

Leadership and Strategy
Expertise Development
Delivery
Agile Leadership
Resource Allocation
Stakeholder Management
Performance and Team Management

Role And Responsibilities Continued

Leadership and Strategy:

Collaborate with the Experience & Engagement Practice Lead to define the strategic direction of the Chapter, in alignment with the broader VALUE Delivery strategy
Develop and implement best practices in Engagement and Orchestration based on market and value team feedback

Expertise Development

Seeks opportunities to develop team members and elevate their Engagement and Orchestration Chapter skillsets while continuing to refine their own personal expertise
Gather feedback and various inputs to assess skillset maturity of team members
Participate/lead training programs, workshops, and mentorship opportunities to enhance team capabilities and knowledge

Delivery

Lead/contribute to cross-functional Pod and Value Team delivery

Agile Leadership

Facilitate the interface and communication with teams across markets, acting as a steward of agile methodology to facilitate ways of working
Ensure that the team understands and utilizes agile ways of working, providing skills development as needed
Foster a culture of collaboration, flexibility, and responsiveness to change, enabling the team to thrive in an agile environment

Resource Allocation:

Collaborate with the Experience & Engagement Practice Lead to align resource capacity with demand from the business and Pods/Value Teams
Collaborate with Experience & Engagement Practice Lead to manage capacity and workload, making adjustments as necessary to meet demand and timelines

Stakeholder Management

Engage with key internal stakeholders to drive strategy and outcomes, as well as key external stakeholders based on Chapter-specific objectives
Collaborate with other Chapter Leads to support internal and external customer needs

Performance And Team Management

Work with Practice Leads to facilitate performance management process, identify high-potential resources, and support short- and long-term succession planning
Work with Experience & Engagement Practice Lead Team to facilitate performance management process, identify high-potential resources, and support short- and long-term succession planning
Address and communicate team performance challenges to Experience & Engagement Practice Lead

Essential Knowledge & Experience

Extensive and proven experience in omnichannel engagement strategy, journey orchestration, and campaign optimization within the pharmaceutical or healthcare industry
Significant and demonstrable experience with orchestration and marketing-automation platforms
Experience leading teams in an agile environment, with a strong understanding of agile methodologies and practices
Demonstrated ability to develop talent and foster a culture of continuous learning and improvement.
Previous experience in a global role or working with cross-functional teams across different regions.

Preferred Experience/Qualifications

Master’s degree or MBA in a relevant field.
Bachelor's degree in a relevant field (e.g., Business, Marketing, Life Sciences) or equivalent.
Significant omnichannel and/or digital transformation experience within FMCG and/or other content-rich and highly regulated marketing industries
Diversity of exposure and experiences across multiple functions or geographies

Familiarity with customer-data platforms, real-time decisioning, and Next Best Engagement tools

What awaits you at Astellas?

Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Our Organizational Values and Behaviors

Impact
Innovation
Integrity
One Astellas
Accountability
Courage
Sense of Urgency
Outcome Focus

Benefits

Careers | Astellas

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.

Chapter Lead, Engagement & Orchestration - EST

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