Chief of Staff to Ops and Engineering
CompanyRelay Technologies
Location
London Area, United Kingdom
Employment TypeFull-time
Posted At6/2/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (50.0%).
Occupation TypeFunctional managers and directors not elsewhere classified.
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£74,700
(£38.31 per hour)
Occupation rate applies
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Description
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
Relay is hiring a Chief of Staff to Ops and Engineering - a high-impact, individual contributor role designed for a hands-on operator. Reporting to Relay’s executive leadership team, Diego and Karthik, this role exists to take ownership of high-context, cross-functional work; drive operational clarity and momentum; land decisions that would otherwise stall.
While the role will own clear governance, reporting, and cross-team coordination, this is fundamentally an operator role - not a project management role. Success will be measured by hands-on execution and tangible outcomes delivered, not by plans, rituals, or status updates.
As Chief of Staff to Ops and Engineering at Relay, you’ll:
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
Relay is hiring a Chief of Staff to Ops and Engineering - a high-impact, individual contributor role designed for a hands-on operator. Reporting to Relay’s executive leadership team, Diego and Karthik, this role exists to take ownership of high-context, cross-functional work; drive operational clarity and momentum; land decisions that would otherwise stall.
While the role will own clear governance, reporting, and cross-team coordination, this is fundamentally an operator role - not a project management role. Success will be measured by hands-on execution and tangible outcomes delivered, not by plans, rituals, or status updates.
As Chief of Staff to Ops and Engineering at Relay, you’ll:
- Own ambiguous, cross-functional initiatives that cut across Delivery Squads, Commercial, Finance, and Operations. You’ll step into cross-functional projects, consolidate context, and push execution to completion.
- Act as the first pass for urgent, high-stakes Commercial or partner requests, conducting root-cause analysis and providing clear trade-offs and recommendations.
- Ensure clarity in how decisions land across the org, from tooling and dashboard changes to process and network adjustments - translating intent into action across technical and operational teams.
- Run and structure senior operating forums to keep discussions decision-led and focused on moving forward.
- Drive execution after decisions are made, removing blockers, ensuring follow-through, and delivering end-to-end momentum of special projects
Diego Protas – Director of Platform Engineering
Diego, an expert in distributed systems and hardware architecture, is merging physical computing with enterprise-scale infrastructure. Previously directing teams of 170+ engineers at Mercado Libre and orchestrating large-scale ML-based inference at Meta. At Relay, Diego’s infectious enthusiasm and hands-on leadership are redefining the boundaries of speed and reliability
Karthik Harith - VP Operations
Karthik is an operator and GM with a track record scaling multi-channel retail and operations across the UK, Germany, and France. Prior to Relay, he operated at VP/General Manager across multiple markets and brands (Getir, Gorillas, and Frichti). He holds a BS in Electrical Engineering (Brown) and an MBA in Finance (HEC Paris). At Relay, Karthik leads Operations, bringing rigorous execution and scaling experience to solve hard, real-world logistics problems end-to-end.
What Success Looks Like
Within 3–6 months:
- Clear and consistent rollout of operational decisions
- You’ve operated in fast-moving, operationally complex businesses and owned initiatives with real impact.
- You have a strong bias for execution and action, with a track record of pushing ambiguous problems to resolution.
- You influence through clarity and competence.
- You can make judgment calls under uncertainty, and know when to move vs when to escalate.
- Owned cross-functional delivery at a logistics, operations, or marketplace startup
- Worked closely with senior leadership in high-context situations
- A background in BizOps, Chief of Staff, S&P or operations leadership with a strong execution core
- Senior operators in high-growth startups
- Consultants who moved into operating roles
- STEM/engineering degree or equivalent practical experience in technical environments.
- BizOps/Chief of Staff/S&P profiles, not only with strong analytical rigor, but also executional and operational capabilities
- Talent Acquisition Interview - 30-45 min
- Hiring Manager Interview - 30-45 min
- Case Study - 60-75 min
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.