Claims Change Readiness Analyst
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (39.0%).
Occupation Type
Data analysts
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Company Description/ Business Unit
Job Title: Claims Change Readiness Analyst
Location: Tunbridge Wells – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
As a Claims Change Readiness Analyst, you’ll play an important role in helping our Claims function successfully plan, deliver and embed change. Working at the heart of transformation activity, you’ll help identify opportunities for improvement and ensure new initiatives are clearly defined, well designed and ready to be adopted by operational teams.
You’ll combine analytical thinking with Lean process improvement to support change from discovery through to implementation. By working closely with stakeholders across the business, you’ll help ensure projects are delivered efficiently, aligned with governance requirements and embedded smoothly into day-to-day operations.
You’ll contribute to both large transformation programmes and smaller tactical improvements, helping to drive continuous improvement across the Claims function. Your work will help ensure change delivers real business value while supporting regulatory compliance and operational effectiveness.
What will I be doing?
Job Title: Claims Change Readiness Analyst
Location: Tunbridge Wells – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
As a Claims Change Readiness Analyst, you’ll play an important role in helping our Claims function successfully plan, deliver and embed change. Working at the heart of transformation activity, you’ll help identify opportunities for improvement and ensure new initiatives are clearly defined, well designed and ready to be adopted by operational teams.
You’ll combine analytical thinking with Lean process improvement to support change from discovery through to implementation. By working closely with stakeholders across the business, you’ll help ensure projects are delivered efficiently, aligned with governance requirements and embedded smoothly into day-to-day operations.
You’ll contribute to both large transformation programmes and smaller tactical improvements, helping to drive continuous improvement across the Claims function. Your work will help ensure change delivers real business value while supporting regulatory compliance and operational effectiveness.
What will I be doing?
- Identifying opportunities to improve operational efficiency across the Claims function, optimising processes, controls and ways of working.
- Analysing processes and conducting root cause analysis using Lean and Six Sigma techniques to identify improvement opportunities.
- Quantifying potential benefits and supporting the development of business cases for change initiatives.
- Mapping current and future state processes alongside Customer Journey Mapping teams, ensuring documentation is maintained in the central repository.
- Supporting automation and digitisation initiatives, including the development of MS Power Apps solutions where appropriate.
- Contributing to the planning and delivery of change initiatives within the Claims transformation portfolio.
- Engaging stakeholders and operational teams to build buy-in and support successful adoption of new processes and systems.
- Ensuring change governance processes are followed and required approvals are obtained.
- Collaborating with IT and enabling functions to support system and process changes.
- Communicating progress, risks and benefits to stakeholders while supporting post-implementation reviews and embedding improvements.
What do I need?
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Experience contributing to or leading small-to-medium scale change or improvement initiatives.
- Strong analytical capability with excellent numerical and problem-solving skills.
- Experience conducting Root Cause Analysis and presenting findings to stakeholders.
- Experience developing, supporting or validating business cases for change initiatives.
- Working knowledge of Lean Six Sigma methodologies (Green Belt preferred).
- Ability to design and facilitate workshops to analyse processes and identify improvement opportunities.
- Strong stakeholder engagement, communication and influencing skills.
- Good working knowledge of Microsoft tools (Excel, PowerPoint, Project, Visio), with exposure to Power Apps or other workflow/automation tools beneficial.
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.