Claims Executive
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Claims Executive
Location: South West & South Wales (Clevedon, Newport or Poole)
Salary: Negotiable + Benefits
We are currently looking for an experienced Claims Executive to join the professional and welcoming claims team.
Our regional team possesses a wealth of experience enabling the provision of independent advice and specialist expertise in various trade sectors whether it be construction, manufacturing, transport, waste process or the food industries. The objective being to provide unbiased and informed choice, fantastic customer service and market buying power that delivers the right insurance protection.
In this role you will be a client facing, technically minded Claims Exec that can look after an allocation of clients and can also lead and help develop others.
This is a good long term opportunity that will suit a person with strong claims knowledge in commercial insurance and someone looking to progress by taking on wider responsibilities and managing others.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
The day to day:
- Manage/handle allocated client claims, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, liaising with Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, ensuring swift settlement of claims and maintaining accurate computer records.
- Identifying any Risk Management needs for clients and liaising with our Risk Management or Broking colleagues, wherever a short fall is identified. Being confident in discussing the needs with the client and making the necessary introductions and promoting the RM benefits offered by B&B.
- To be proactive in the arrangement & management of regular client claim review meetings, and attend such meetings fully prepared and produce accurate up to date claims MI for the purpose of such meetings.
- To be available for client and/or adjuster meetings at the request of the client and in case of emergency to assist clients with their claims.
- Produce Claims information & reports for client renewals in good time and within specified deadlines. Utilising claims data to provide clients with claims analysis, offering insights for risk improvement and ultimately reducing the total cost of claims.
What’s on offer:
- A negotiable salary and all the normal benefits - Pension, 25 days holiday + Bank Holidays + Holiday Purchase Scheme (up to 5 days), Individual Private Medical, Life Assurance and flexible benefits post probation
- Joint Pension contribution scheme
- An environment built around career and personal development including fully funded qualifications (post probation)
Your Experience:
- Proven long term experience working in a claims environment – either within Broking, Insurer or Loss Adjusting.
- General insurance claims experience spanning a cross-class of commercial insurance products.
- Self motivated with a strong sense of ownership and accountability constantly striving to provide clients with best in class claims service.
- Technically minded and happy to accept referrals for technical opinion from peers/direct reports.
- Strategic dynamic thinking with the ability to identify solutions for complex claims
- Qualified to ACII level desirable but not essential.
- Proactively arrange and manage client meetings to review claims experience, offer trend analysis and advice on improving claims loss ratios
- Ability to lead, motivate and develop a team of claims professionals.
- Desire to mentor & coach junior members of the team.
- Acturis insurance broking software knowledge is an advantage
- Excellent presentation skills with strong experience of Powerpoint, Excel and MS word.
- Confident and experience in client facing roles, including chairing meetings and leading the agenda and conversation with clients.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.