Claims Fraud Investigator

Company Description/ Business Unit

Job Title: Claims Fraud Investigator

Location: Tunbridge Wells Hybrid 3x per week in the office

Employment Type: Full time/ permanent

Salary: Competitive salary

Hours: 37.5 hours per week Monday – Friday between 08:00 and 17:30

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

This is the job

As a Claims Fraud Investigator, you will support the Counter Fraud department in its objective of preventing and detecting Motor claims fraud. This will be achieved through the effective investigation and (cradle to grave) management of claims fraud referrals and contributing to the continued development of the Counter Fraud Team. Join us and make a defining impact.

What will I be doing?

• Responsible for end-to-end investigation and management of claims fraud referrals to achieve a cost-efficient conclusion and minimal financial loss to the company
• Demonstrated expertise in fraud investigation
• Directly managing a portfolio of suspected fraudulent claims, in accordance with the claim’s philosophy, claims handling procedures and service levels
• Assessing the evolving ‘evidential picture of a claim to drive a proactive investigation and determine the correct outcome
  
  

What do I need?

• Outstanding communication & interpersonal skills

Good understanding of Motor claims fraud types and indicators

Strategic analytical skills (repeated below)

Thorough knowledge of insurance with a strong understanding of the principles of insurance

credit hire or personal injury experience is (essential)

Fraud investigation experience is desirable

An in-depth technical knowledge and the creativity to generate ideas

Strategic analytical skills and attention to detail

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
  
  

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.