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Claims Governance & Best Practice Manager
Location: Manchester/ Chelmsford/ Whitstable/ Tunbridge Wells / Haywards Heath (Hybrid)
The Opportunity
We are looking for an experienced and technically strong Claims Governance & Best Practice Manager to lead the governance framework across our claims function. This is a senior role with strategic influence, responsible for ensuring governance, documentation, and best practice across the claims organisation remain robust, compliant, and aligned to regulatory expectations.
Working closely with Claims Operations, Compliance, Risk, Audit and senior stakeholders, you will ensure governance standards are embedded across the business while driving continuous improvement in technical quality and operational excellence.
If you enjoy combining technical claims expertise, governance leadership and strategic thinking, this role offers the chance to shape best practice across a large and evolving claims function.
What You Will Be Doing
Governance Leadership
Technical Best Practice
Leadership
Risk, Quality and Insight
Stakeholder Collaboration
What We Are Looking For
Essential Experience
Desirable
Why Join
This role offers a genuine opportunity to shape the governance standards and technical excellence of a major claims operation. You will work with senior leaders across the organisation while building a culture that prioritises strong governance, fair customer outcomes and continuous improvement.
If you are an experienced claims professional with a passion for governance, technical excellence and leadership, we would love to hear from you.