Claims Manager
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About the Role
The Claims Manager is responsible for liaising with Members in respect of handling professional indemnity claims against construction professionals. You will be attending meetings, mediations, hearings etc with Members and solicitors as well as providing liability advice to Members. You will be joining a team of 17 solicitors and legal executives. Together you will assist Wren’s Members to be appointed on terms falling within their cover and handle any resulting claims.
This is an 18‑month FTC.
Your Responsibilities
- Complex Claims Handling: Managing a portfolio of high-value professional liability claims (design issues, structural failures, breach of contract etc) and reporting to Divisional Director Head of Claims
- Stakeholder Management: Maintain strong relationships with Members in respect of claims and provide proactive assistance where possible
- Litigation Management: Instructing and managing approved external legal advisors and experts to develop cost effective, strategic defences for litigated matters to include attending meetings, participating in mediations, arbitrations and settlement conferences.
- Claims Reserving: Perform timely and accurate reserving of claims in line with Wren Procedures Manual
- Financial Control: Manage claim budgets, review and authorise invoice/claims payments.
- Investigation & Liability Assessment: Conduct thorough investigations to determine liability at an early stage and provide advice to Members
- Coverage Analysis: Interpret policy wording to determine issues of coverage applicability for consideration by the Claims Director/Managing Director
- Underwriting Support: Provide feedback to the Underwriting and Actuarial teams on claims trends and emerging risks
The responsibilities listed are not exhaustive and may be subject to change.
About You
Experience
- Proven experience in handling own caseload of professional liability, or construction-related claims preferably gained from within a law firm or other in-house legal teams
- Technical Knowledge: Deep understanding of professional indemnity, policy language, and the legal principles of negligence.
- Legal Knowledge: Familiarity with contract law, civil procedure rules, and construction law.
Qualifications/Education
- Legally qualified in the UK (or via QLTT), with up to 5 years’ PQE
Competencies
- Service Focused – ability to provide a professional service
- Communication – Excellent written and verbal skills with the ability to assimilate information quickly, establish key issues and express them clearly and succinctly in correspondence and orally
- Reliability – ability to deliver what is asked for and to work to deadlines
- Influencing / Negotiating – ability to influence and persuade people at all levels and to negotiate on behalf of Members to ensure the best outcome possible
- Team Player – thrives in a team environment. Team orientated personality. Enjoys working closely with others.
About Us
Tindall Riley manages three insurance businesses. The Britannia Group (Britannia P&I), a mutual club that provides protection and indemnity (‘P&I’) insurance and freight, demurrage and defence (‘FD&D’) cover to shipowners and charterers around the world. The Griffin Insurance Association Limited (Griffin), an insurance mutual that provides professional indemnity insurance to broking firms and MGAs around the world. The Wren Insurance Association Limited (Wren), an insurance mutual that provides professional indemnity insurance to architectural practices operating in the UK and overseas. Today, we employ over 300 people globally across 9 offices and have a shared commitment to providing exceptional insurance services for our Members worldwide.
At Tindall Riley, our culture is defined by our core values:
- We think mutual: Our primary focus is serving our member’s needs and we are committed to providing the best service.
- We are one team: We collaborate across associations, teams, and geographies to deliver on our shared mission.
- We take ownership: We each contribute with pride, initiative, and accountability—bringing energy and focus to our work.
- We communicate respectfully: We listen, share openly, and value diverse views, fostering a culture of trust and transparency.
- We embrace the future: We’re open minded, adaptive to change, and curious about new technologies and ways of working.
We can offer you a competitive salary and a varied benefits package. We have a hybrid working policy, three days from the office and two days from home. We are proud of our friendly workplace culture, where we offer ample opportunities to socialise and connect with each other.
We are committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Tindall Riley.
To find out more visit our websites: tindallriley.co.uk, britanniapandi.com, griffin-insurance.co.uk, wrenmutual.co.uk