Claims Team Leader (Permanent & 12 month Fixed Months Contract)
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We are currently looking to recruit two Claims Team Leaders to join our Compensation Fund team. This role manages caseworkers considering applications to the Compensation Fund. We have a permanent vacancy and 12-month fixed term contract.
The role
As a Claims Team Leader, you will oversee the case holding of your team, as well as maintaining your own case holding. You will be responsible for managing a team with a varied case holding and tight KPIs whilst maintaining high quality work and standards. You will ensure that cases are progressed effectively, with the best possible outcome reached in the public interest.
You will have responsibility for motivating and managing the team, role modelling our values, identifying good customer service and supporting caseworkers to improve their own development and learning.
There is a full role profile attached to the bottom of this advert on our website.
What it is in it for you
- Build capability through coaching, performance management, and team development
- Deepen experience in complex claims, decision-making, and case oversight
- Engage with caseworkers and other departments to shape outcomes and decisions
What we are looking for
- Proven experience of staff engagement, management and leadership in a claims handling or case management environment
- Evidence of successfully working in a dynamic environment where priorities may change at short notice, along with the ability to plan and deliver effective outcome-focused results
- Good communication skills with the ability to communicate clearly and confidently to ensure messages and outcomes are understood by all.
- Proven experience of considering applications and/or conducting investigations.
Additional Information
This is a full-time hybrid role and will be based in our Birmingham office one to two days a week, and from home the rest of the week.
If you have any questions that aren't in this advert or on our website, please contact us via:
To apply
Please click 'apply' to complete the online application form and upload your CV and covering letter clearly demonstrate how you meet the essential knowledge, skills and experience requirements outlined in this advert and the attached role profile.
To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.
Applicants who have applied for this role within the past six months will not be considered.
Closing date for applications is 19 June 2026 at 17:00 am. Interviews will carry out from 23 June 2026.