Claims Training Coach

ARAG UK currently have an excellent opportunity for a Claims Training Coach in our Bristol or Bedwas office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.

As a Claims Training Coach, you’ll play a key part in developing new and existing claims handlers through an academy-style training programme. You’ll demonstrate strong facilitation, coaching and feedback to build confident, capable, customer-focused claims professionals.

In addition, you’ll support learners throughout their end-to-end journey, ensuring they gain the knowledge, practical experience and behavioural skills needed to handle claims effectively and deliver excellent customer outcomes.

This is a permanent, full-time opportunity which can be based contractually from either our Bristol or Bedwas office, with frequent travel between the two sites.

Key responsibilities will include:

• Deliver structured training modules covering claims handling, systems, processes, customer communication and regulatory compliance.
• Facilitate engaging, interactive learning sessions (classroom and virtual).
• Support the onboarding of new joiners through the Claims Academy programme.
• Provide one-to-one and group coaching to build confidence and capability.
• Observe live and simulated claims interactions, providing clear, constructive feedback.
• Identify learning gaps and tailor coaching and support to individual needs.
• Share real-world insights and best practice from your claims handling experience.

We are keen to hear from candidates with demonstratable coaching, mentoring or training delivery experience, with excellent communication and facilitation skills and the ability to provide clear, actionable feedback. You’ll have a passion for developing people and enabling success. In addition, you will hold excellent organisational skills with the ability to manage multiple learners and priorities. Candidates who have a financial services or insurance background, especially in an operational environment are especially desirable, but full training and support will be given.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we can offer you the following benefits package:

• 26 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Both European Motor Assistance and Home Emergency Assistance
• Salary sacrifice benefits including Cycle scheme
• A comprehensive wellbeing programme including free eye tests
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips