Clerical Services Supervisor - Dental
LocationLiverpool, England, United Kingdom
Posted At3/3/2026
UK Visa Sponsorship Analytics
Occupation Type
Office supervisors
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with NHS University Hospitals of Liverpool Group. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Band 4
Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
287-DEN-61-25
Department name
LUH - 1 General Staffing (AFC posts)
Site
Dental Hospital
Town
Liverpool
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
16/03/2026 23:59
Job Overview
This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre.
Job Summary
To support in the day to day management of the medical records team and support the Dental Hospital in its key tasks of clerical support to outpatient clinics, booking of patients and health records library functions.
Reliable accurate and up-to-date information is needed to support the decisions made for patient care, and the running of the Dental Hospital.
Main duties of the job
Key Responsibilities
Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
287-DEN-61-25
Department name
LUH - 1 General Staffing (AFC posts)
Site
Dental Hospital
Town
Liverpool
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
16/03/2026 23:59
Job Overview
This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre.
Job Summary
To support in the day to day management of the medical records team and support the Dental Hospital in its key tasks of clerical support to outpatient clinics, booking of patients and health records library functions.
Reliable accurate and up-to-date information is needed to support the decisions made for patient care, and the running of the Dental Hospital.
Main duties of the job
Key Responsibilities
Ensure that all review and treatment appointments are made in a timely manner within local and national targets.
To assist and co-ordinate partially and fully booked appointments.
To validate partially booked and non-partially booked hold files.
Undertake any training activity to ensure policies and procedures are understood, and to develop within the role as required.
Obtain relevant knowledge of Patient Administration System (PAS) in relation to Health Record functions. Develop PC skills including the use of email and other Microsoft packages relevant to current role.
Carry out workload as allocated by line manager and distribute work to be carried out by the clerical team.
Inform management of any changes that will affect procedures within the department, suggest alternative ways of working, organise and implement trial of suggested procedure and advise management of outcome of trial and implement across section if successful giving support and development to staff as appropriate.
Communicate internally and externally with colleagues, patients and the general public.
All staff are encouraged to make suggestions to improve the service, and to promote a 'no blame' culture.
To assist individuals in Freedom of Information Requests as per Trust policy.
Staff should be flexible in their approach to working hours.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust com
To assist and co-ordinate partially and fully booked appointments.
To validate partially booked and non-partially booked hold files.
Undertake any training activity to ensure policies and procedures are understood, and to develop within the role as required.
Obtain relevant knowledge of Patient Administration System (PAS) in relation to Health Record functions. Develop PC skills including the use of email and other Microsoft packages relevant to current role.
Carry out workload as allocated by line manager and distribute work to be carried out by the clerical team.
Inform management of any changes that will affect procedures within the department, suggest alternative ways of working, organise and implement trial of suggested procedure and advise management of outcome of trial and implement across section if successful giving support and development to staff as appropriate.
Communicate internally and externally with colleagues, patients and the general public.
All staff are encouraged to make suggestions to improve the service, and to promote a 'no blame' culture.
To assist individuals in Freedom of Information Requests as per Trust policy.
Staff should be flexible in their approach to working hours.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust com
prises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Detailed Job Description And Main Responsibilities
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Detailed Job Description And Main Responsibilities
See attached job Description for more information
Ensure that all review and treatment appointments are made in a timely manner within local and national targets.
To assist and co-ordinate partially and fully booked appointments.
To validate partially booked and non-partially booked hold files.
Undertake any training activity to ensure policies and procedures are understood, and to develop within the role as required.
Obtain relevant knowledge of Patient Administration System (PAS) in relation to Health Record functions. Develop PC skills including the use of email and other Microsoft packages relevant to current role.
Person specification
Qualifications
Essential criteria
Essential criteria
Ensure that all review and treatment appointments are made in a timely manner within local and national targets.
To assist and co-ordinate partially and fully booked appointments.
To validate partially booked and non-partially booked hold files.
Undertake any training activity to ensure policies and procedures are understood, and to develop within the role as required.
Obtain relevant knowledge of Patient Administration System (PAS) in relation to Health Record functions. Develop PC skills including the use of email and other Microsoft packages relevant to current role.
Person specification
Qualifications
Essential criteria
- GCSE Maths and English or equivalent.
- ECDL, CLAIT or IBT qualification or be working towards one of these.
- Current employee of a LAASP organisation
- NVQ 3 in Team Leading and Line Management or equivalent
Essential criteria
- Demonstrable NHS experience.
- Health Records Experience
- Supervisory Experience minimum 2 years in a Health Records Environment
Essential criteria
- In depth knowledge of all aspects of outpatient booking
- Knowledge of partial/fully booking outpatient appointments
Essential criteria
- Use of a Patient Administration system
- Able to use own initiative on day to day issues and larger issues with support
- Ability to work to deadlines.
- Able to work with a range of professionals
- Able to display attention to detail.
- Flexible approach to work.
- Good interpersonal approach.
- Team worker.
- Experience dealing with the public, particularly in stressful situations and ability to empathise and understand the needs of patients and visitors
- Excellent verbal and written communication manner.
- Keyboard Skills
- Audit Experience
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual t
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual t
alent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff shoul
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff shoul
d be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous crim
All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous crim
inal convictions.
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