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Description
Band 2
Main area
Admin & Clerical
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (See Job Overview)
Job ref
287-CEF-30-26-A
Department name
LUH - 1 General Staffing (AFC posts)
Site
Aintree University Hospital
Town
Liverpool
Salary
£24,465 Per Annum
Salary period
Yearly
Closing
17/03/2026 23:59
Job Overview
We are looking to recruit a Clerk/Receptionist to cover two busy reception areas and a general office within the Hospital.
The applicant must have excellent and clear communication skills, including verbal and listening skills, as this role is the first point of contact for patients, staff and visitors to the Hospital.
This role is one of a flexible team of staff who support Reception and General Office functions. It is a rewarding and very busy post.
The post is no fixed working pattern, covering between 8am and 8pm Monday to Friday on a flexible rota.
Flexibility is key to this role as the team support each other in covering annual leave and sickness absence.
Once fully trained the successful application will be expected to work on their own.
One of the posts will be predominantly based at Liverpool Women's, whilst the others will be at Aintree with occasional travel between Royal, Broadgreen or Liverpool Women's with the
use of the staff shuttle bus.
Main duties of the job
The role is on a flexible rota with no fixed pattern to cover office and reception hours between 8am to 8pm Monday to Friday.
We are the first point of contact for visitors, patients, staff, contractors dealing with but not limited to:
Telephone & Email enquiries
Directional enquiries
Accepting and directing deliveries
Liaising with all staff and departments across the Hospital.
Recording, sorting and disposing of lost property.
Creating ID badges and issuing door access.
Using systems to input data for the car park ANPR.
Raise orders and receipt invoices for payment.
Full training will be provided
Note the applicant must be able to meet the 8pm shift rota, and be flexible to assist in covering 6 weeks annual leave.
Working for our organisation
University Hospitals of Liverpool Group comprises Aintree University Hospital, Broadgreen Hospital, Royal Liverpool University Hospital & Liverpool Womans Hospital.
University Hospitals of Liverpool Group, formed in 2025 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across M
erseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.
Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.
Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.
Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Detailed Job Description And Main Responsibilities
Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care.
Multi-task at busy reception area
Deal with telephone, email and face to face enquries
General office duties as they arise.
Data inputting for car parking and ID badges.
Estates & Facilities are responsible for the Hospital site from grounds to equipment maintenance. The Aintree site employs over 700 staff within Estates & Facilities and the administrative team are key to this.
This role will work with colleagues in Medical Engineering, Domestics, Catering, Laundry, Maintenance, Porters, Transport, Sustainability, Travel and Health & Safety.
Person specification
Skills
Essential criteria
Good organisational skills
Ability to work as part of a team
Good interpersonal skills
Knowledge
Essential criteria
Working knowledge of Microsoft office
Qualifications
Essential criteria
RSA 2 (or equivalent)
NVQ2 (or equivalent)
Experience
Essential criteria
Reception experience
Desirable criteria
Customer care experience
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on thestaff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian,
gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers)are expected maintain their
safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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Clerk/Receptionist | NHS University Hospitals of Liverpool Group | Hunt UK Visa Sponsors