Client Compliance Lead
UK Visa Sponsorship Analytics
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Occupation Type
Customer service supervisors
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
The Compliance Lead (Client) ensures all contractual and statutory compliance requirements are delivered to the highest standard across assigned client portfolios. The role provides assurance through effective monitoring, analysis and reporting of compliance data, while driving collaboration across operational teams to enhance service delivery and governance. It is a key link between internal operations, technical functions and client stakeholders — ensuring accuracy, transparency and continual improvement in compliance performance.
How will you be the change?
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
The Compliance Lead (Client) ensures all contractual and statutory compliance requirements are delivered to the highest standard across assigned client portfolios. The role provides assurance through effective monitoring, analysis and reporting of compliance data, while driving collaboration across operational teams to enhance service delivery and governance. It is a key link between internal operations, technical functions and client stakeholders — ensuring accuracy, transparency and continual improvement in compliance performance.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Client Compliance Lead with Bellrock, you’ll do it by…
The Compliance Lead (Client) is responsible for ensuring all client-facing compliance obligations are delivered accurately, consistently and in line with statutory and contractual requirements. Working closely with Account Managers, Operations Directors and the Group Compliance function, this role provides assurance that all compliance activities are completed, evidenced and reported effectively.
The role acts as the bridge between operational delivery and client assurance — analysing performance data, validating certification, supporting remediation and driving continuous improvement. The Compliance Lead is pivotal in maintaining compliance visibility, accuracy and governance across assigned client portfolios, while supporting the performance and coordination of the compliance team.
Compliance Oversight
And as a Client Compliance Lead with Bellrock, you’ll do it by…
The Compliance Lead (Client) is responsible for ensuring all client-facing compliance obligations are delivered accurately, consistently and in line with statutory and contractual requirements. Working closely with Account Managers, Operations Directors and the Group Compliance function, this role provides assurance that all compliance activities are completed, evidenced and reported effectively.
The role acts as the bridge between operational delivery and client assurance — analysing performance data, validating certification, supporting remediation and driving continuous improvement. The Compliance Lead is pivotal in maintaining compliance visibility, accuracy and governance across assigned client portfolios, while supporting the performance and coordination of the compliance team.
Compliance Oversight
- Lead the end-to-end management of compliance performance for assigned client contracts.
- Monitor overdue and unassigned PPMs, ensuring prompt escalation and resolution.
- Verify that all statutory and non-statutory work is completed on time, to standard and evidenced correctly.
- Conduct regular client audit tracker reviews to ensure all compliance actions, certifications and remedials are monitored through to closure.
- Review failed orders in collaboration with the IAC office, ensuring prompt corrective action and accurate status updates.
- Manage the upload of certificates to client portals, ensuring documentation is accurate, complete and within SLA timeframes.
- Report on engineering issues and technical non-compliance, working with the Technical Compliance Lead and Account Managers to ensure resolution.
- Ensure remedial actions are identified, assigned and tracked through to completion.
- Provide assurance to the Group Compliance Director and Account Directors that all client accounts meet regulatory and audit standards.
- Act as the lead point of contact for client compliance meetings and governance reviews.
- Oversee data quality and accuracy within the CAFM system (e.g., Concerto) for all client compliance activities.
- Validate certification uploads and ensure full traceability from job creation to closure.
- Produce regular compliance dashboards, reports and trend analyses for internal stakeholders.
- Support Account Managers in using system tools effectively to manage compliance workflows.
- Work with IT and Compliance teams to resolve system issues and align reporting outputs
- Work closely with Account Managers to review and improve contract performance.
- Support the assurance of external contractor performance through desktop audits and certification reviews.
- Engage with subcontractors to review reports, ensuring attendance within SLA requirements and communicate the importance of compliance standards.
- Verify contractor competency (e.g., Gas Safe, NICEIC, F-Gas, Fire Safety qualifications).
- Ensure certification evidence meets contractual and legislative standards before approval.
- Collaborate with Procurement and Operations teams to maintain a compliant and auditable supply chain.
Team Leadership and Daily Management
- Provide day-to-day management of the compliance team, ensuring clarity of objectives, workload balance and accountability.
- Address and resolve escalations from the team efficiently, providing guidance and support where needed.
- Promote a proactive, solutions-driven culture within the compliance function.
- Oversee the quality and timeliness of outputs from the team, ensuring alignment with client expectations and internal standards.
- Build effective working relationships with Account Managers, Operations Directors, Engineers and the wider Compliance Team.
- Foster strong engagement with all internal departments to ensure end-to-end compliance delivery.
- Collaborate with the Technical Compliance Lead, IT, Finance and Operations to align data accuracy, reporting and governance.
- Support internal audits and external regulatory inspections as required.
- Provide coaching, guidance and training to operational teams on compliance expectations and reporting accuracy.
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Client Compliance Lead you’ll need…
Essential
Essential
- 3–5 years’ experience in compliance, technical services, or facilities management.
- Strong understanding of statutory maintenance requirements (e.g., Electrical, Gas, Fire Safety, Water Hygiene).
- Demonstrable experience managing compliance data within CAFM systems (e.g., Concerto, WFM, Job Logic).
- Strong analytical and reporting skills with a focus on data integrity and audit evidence.
- Excellent communication and stakeholder management skills.
- Proven ability to manage competing priorities and deadlines.
- Experience in a client or contract compliance role within FM or engineering.
- Knowledge of ISO 9001 or similar quality frameworks.
- Process improvement or audit training (Lean, Six Sigma, or equivalent).
- IOSH Managing Safely or equivalent H&S qualification.
- Exceptional attention to detail and accuracy.
- Full-time position – Hybrid based.
- Occasional travel to client sites or regional offices may be required.
- Reports to: Group Compliance Director
- Reduction in overdue and unassigned PPMs.
- Accuracy and timeliness of compliance reporting.
- Successful management of client audit trackers and follow-up actions.
- Closure rate of remedials and audit findings.
- Improvement in internal and client compliance scores.
- Positive feedback from clients and internal stakeholders.
- Demonstrated improvement in contract performance and PPM optimisation.
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the office in Sheffield Monday to Friday, 8.30am to 5pm.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
Apply today.