Client Delivery Executive (Finance)

About our Financial Services Industry:

At Atos, we empower leading Financial Services organizations by delivering innovative solutions that enhance operational performance and IT agility. Our practice is dedicated to helping clients navigate the complexities of risk management while ensuring compliance with evolving regulations across diverse geographies.

In today’s landscape, where customer connectivity is critical, we provide the banking and insurance sectors with comprehensive, end-to-end smart solutions. Our mission is to help clients attract and engage customers across multiple channels, fostering a deeper understanding of their needs.

By leveraging advanced technologies and data analytics, we enable organizations to respond swiftly and effectively, ultimately building stronger customer loyalty and enhancing overall satisfaction.

Our team of experts collaborates closely with clients to develop tailored strategies that align with their unique business objectives, ensuring sustainable growth and long-term success in a rapidly changing financial environment. Join us in shaping the future of financial services through innovation and excellence.

Where Purpose Meets Career:

Become an integral part of a dynamic team at Atos, where innovation meets service excellence. As a Client Delivery Executive (CDE), you will play a pivotal role in transforming service delivery for our clients, particularly in the finance and pension sectors.

In this role, you will contribute to the financial recovery of key contracts while being part of a transformative journey that leverages cutting-edge technology such as AI. Your work will have a significant impact on our clients and the industry.

• Dynamic Team Environment: Join a forward-thinking team actively recovering assets and negotiating contracts to enhance service delivery.
• Transformative Business Operations: Utilize GEN AI and automation to streamline processes, reduce manual interventions, and improve efficiency.
• Engagement at the Highest Levels: Collaborate directly with senior leadership, and participate in board meetings, providing you with a unique opportunity to influence strategic decisions.

Key Responsibilities:

As a Client Delivery Executive, you will oversee contract and project execution in alignment with defined budgets and plans, coordinating with key stakeholders, including the Industry Operations team and Horizontal Operations team.

Solution Design and Delivery:

• Drive end-to-end delivery by orchestrating collaboration between Business Line and Horizontal Operations teams, adhering to Atos delivery standards.
• Ensure the smooth operation of implemented solutions through predictive, preventive, and corrective maintenance.
• Enhance productivity and optimize costs through innovative approaches.
• Manage the timely delivery of large and complex transformational activities by leveraging dedicated industry-specific engineering and delivery capabilities.
• Oversee risk management and contract/project monitoring in conjunction with service delivery and project management.

Customer Management:

• Understand and challenge clients’ business needs.
• Collaborate with client technical teams to develop innovative solutions tailored to their maturity level.

Portfolio Development:

• Work alongside the Business Line Head to provide best practices and solution demands for the practice portfolio.

People Management:

• Ensure resources have up-to-date knowledge of internal business lines and horizontal operations.
• Develop staffing plans with relevant capabilities based on client solution specifics.

Skills We Can’t Do Without:

• Proven experience in BPO services, particularly in Finance and Pensions.
• Strong understanding of regulatory compliance and customer service management.
• Excellent communication skills, with the ability to engage effectively with senior leadership.

Skills We'd Like:

• Experience in managing financial processes.
• Familiarity with AI-driven business operations.

Benefits:

• 25 days of annual paid leave
• Pension contributions of up to 10%
• Private medical scheme
• Life assurance
• Flex benefits program
• Unlimited learning opportunities

We are a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated support team. As a Disability Confident employer, we welcome applications from all individuals, especially those with disabilities. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs.

For further discussions, please contact us via our dedicated mailbox: [email protected] or reach out directly to the responsible recruiter, Elvira Dupcheva, at [email protected].