Client Growth Manager

Client Growth Manager – Professional Services

Salary: Up to £55,000 (Depending on experience) + Bonus

Location: Wirral

We are seeking an experienced and commercially minded Client Growth Manager to support the continued expansion of our UK Practices. This is a client‑facing, growth‑driven role responsible for maintaining and building client relationships, expanding our client portfolio, analysing the client market and trends, managing enquiry pipeline from start to finish, and supporting the development of existing client relationships to increase revenue.

We are looking for an experienced Client Relationship Expert with a Professional Services background, this is essential for this role…

Responsibilities:

Reporting into CEO, manage and qualify new business enquiries quickly and professionally

Conduct discovery calls to understand client needs, challenges, and services required

Clearly articulate the firm’s services, value proposition, and pricing structure

Prepare tailored proposals using Ignition and manage the full proposal lifecycle

Support the delivery of client presentations and first‑stage prospect meetings

Conduct market research to identify new opportunities, sectors, and target client groups

Maintain an organised and accurate CRM pipeline with clear timelines, notes, and next actions

Analyse data to identify trends, bottlenecks, or gaps in the lead generation process

Oversee the onboarding of new clients, ensuring their transition into the firm is smooth, timely, and well‑managed

Coordinate with internal teams to ensure all compliance, checks, and operational setup tasks are completed

Conduct client reviews to understand current needs and future growth opportunities

Support the creation of service packages that meet client demand and increase revenue per client.

Assist in developing targeted campaigns for existing clients in collaboration with marketing.

Build and maintain strong relationships with referral partners, introducers, and professional networks.

Attend networking events, conferences, and business forums to generate new relationships.

Maintain a database of referral sources and manage regular communication with them.

Represent the firm professionally and confidently in external meetings.

Collaborate with marketing to contribute to campaigns, events, webinars, and thought‑leadership pieces.

Provide insights into client needs, trends, and messaging for lead generation activity

Support the creation of testimonials, case studies, and client success stories

Leverage social media (LinkedIn) to build visibility and connect with prospects where appropriate

Provide insights and recommendations to leadership on growth performance and opportunities

Support the development of annual growth plans and targets

Recommend improvements to internal systems, CRM processes, and communication workflows

Stay up to date on accounting, tax, and technology trends relevant to SME clients

Help strengthen consistency in pricing, proposals, and processes across the practice

Skills Required:

• Minimum 5 years’ experience working within a similar Growth/Client Relationship Manager role within Professional Services (Preferred)
• Strong understanding of SME business operations and typical accounting needs
• Experience in writing proposals, strong copywriting and proof-reading skills is key
• Experience managing a structured enquiry or sales pipeline
• Confident communicating with business owners, directors, and decision makers
• Highly organised, reliable, and strong at managing follow‑ups and managing relationships
• Proficiency with CRM systems and Microsoft Office

Personal Attributes

• Professional and credible with clients
• Excellent communicator – clear, confident, consultative
• Commercially aware and able to identify value‑adding opportunities
• Self‑motivated, proactive, and results‑driven
• Comfortable working independently and managing multiple priorities
• Strong relationship‑building skills with clients and stakeholders