Client Insight Manager

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Client Insight Manager - FTC

This role is a 6 month fixed term contract with the possibility to become permanent

Role Summary

Lead the strategy, design and delivery of customer and adviser insights to progammes to inform and drive business strategy, proposition development, regulatory compliance and operational improvements.

This role ensures a robust, comprehensive understanding of customer behaviours, needs, and outcomes within a regulated savings & investments environment, enabling the organisation to deliver better customer and adviser experiences and better customer outcomes.

Key Responsibilities:

• Support and collaborate with senior stakeholders across the business to deliver short- and long-term projects focused on improving customer experience and adviser experiences.
• Managing ad-hoc research projects to objectives, generating actionable insights and presenting findings to senior stakeholders to influence business decisions.
• Deliver timely and accurate reporting, communications, and recommendations that are easy for stakeholders to digest and take action.

Inspire business change by bringing customer stories and insights to life through well-crafted debriefs and deep dives. Influence stakeholders to take action through well-written findings and recommendations

Manage third party research suppliers in order to optimise the value derived from these partnerships, building a complete knowledge of customers and advisers from these complimentary sources

Manage and embed continuous performance monitoring studies to understand if the right outcomes and experiences are being delivered to customers and clients across the M&G Life business

Generate actionable insights through bringing together information and data from different sources both (internal and external sources) and presenting it in a way that that is easy to understand

Deliver robust governance and controls in relation to the development and maintenance of research, insight and analytics capabilities

 Leverage AI to automate, streamline and elevate insight reporting

Skills & Experience:

• Strong data and analytical skills, with proficiency in setting up and reporting using analytical tools such as Excel and Power BI.
• Strong problem solving skills
• Demonstrated experience in customer experience analysis, research methodologies (expertise in qualitative and qualitative), and stakeholder management
• Research project management experience and external agency handling
• Experience using AI to optimise and accelerate delivery of research insights, enhancing the quality and impact of customer and client analysis.
• Ability to communicate complex insights clearly and influence senior stakeholders.
• Curiosity and passion for understanding customer needs and driving change through evidence-based insights.
• Financial industry, products and regulatory environment experience
  
  

Location: Hybrid - Edinburgh or Stirling office 2 - 3 days per week

Work Level: Manager / Expert

Recruiter: Phoebe Ewers

Close Date: 13th March 026

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.

Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com