Role profile
We have a brand new opportunity for a Client & Matter Inception (CMI) Operations Manager to join our Risk & Compliance function, in a full time, permanent role based out of our Bristol office working to a hybrid working arrangement.
Our business services professionals play a vital role in enabling our lawyers to deliver a high-quality, efficient service to our clients. The Client & Matter Inception (CMI) and AML teams are central to that, ensuring the firm’s client onboarding and matter inception processes are efficient, compliant and aligned with our risk appetite and commercial objectives.
The opportunity
The CMI Operations Manager is responsible for leading and optimising the firm's client onboarding and matter inception processes. The role ensures that all new clients and matters are opened efficiently, accurately and in full compliance with regulatory, risk and internal policy requirements (including AML, KYC, sanctions, conflicts and credit checks).
You will act as operational lead for CMI; set operational standards, drive policy and process governance, and lead data-driven improvement and change – working closely with legal, finance, risk and technology stakeholders to deliver a consistent, tech-enabled, high quality service to the firm and its clients.
You will work closely with colleagues across the CMI and AML Department (including the Director of Risk & Compliance) and with all fee-earners across all UK and international OC offices, to support the delivery of a professional, high standard of service to the business.
Key Responsibilities
Operational leadership and service delivery
- Own and manage the end-to-end client onboarding and matter inception process on a day to day basis.
- Ensure timely, accurate and compliant opening of all client matters in accordance with firm policies and external regulatory requirements.